The Hilton Charlotte University Place has an exciting opportunity to join our team as a Catering Manager.
- Education- Four-year college degree, however, any combination of education, training, or experience that provides the required knowledge, skills, and abilities is acceptable.
- Experience- Prior hotel sales experience preferred.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- Ensure distribution and follow-up within twenty-four hours (or as outlined in Hilton SOPs) on all catering leads.
- Solicit and book event food and beverage business for social markets.
- Assist clients by offering suggestions with regard to setup, menus, decorations, etc.
- Ensure distribution of upcoming function sheets to be compiled in the weekly schedule of events.
- Adhere to all of GF Management’s policies and procedures. (i.e. verified event contracts, methods of payment, deposits, guarantees, etc.)
- Greet customer contact prior to the start of each function and maintain contact throughout the function to ensure that all arrangements are satisfactory.
- Follow up on completed events and solicit for future business.
- Send "thank you" communications to appropriate clients at the completion of events.
- Continually prospect for new business.
- Ensure proper completion and distribution of all required sales reports on a timely basis.
- Participate in weekly sales meetings, daily BRM (Business Review Meetings), and department staff meetings.
Supportive Functions :
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions :
- Adhere to GF Management Sales Office policies as they relate to file setup, account maintenance, etc.
- Participate in key local organizations as recommended by the Director of Sales or Director of Catering.
Specific Job Knowledge, Skill, and Ability :
- Knowledge of a hotel structure and how all departments interact.
- Ability to effectively communicate both orally and written in a friendly positive manner in order to solicit business, meet client needs, and problem-solve.
- Ability to move throughout the hotel to conduct site inspections.
- Ability to listen, speak, and write to ascertain and respond to client needs. Act as a liaison between the client and various hotel departments.
- Basic mathematical and analytical skills to interpret catering reports and sales estimates.
- Must have knowledge of food and beverage etiquette, guest relations, and service standards.
20 hours ago