Senior Manager, Employee Experience

WHO WE ARE

The minimum qualifications for this posting have been amended. If you've already applied, no further action is required.

We are the Metropolitan Council , the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region :

The Senior Manager, Employee Experience plays a vital role in advancing Metro Transit Forward and providing senior leadership to our Great Workplace program. The position provides guidance to our emerging Peer Support Program, leads our Workforce Task Force, and serves as a strategic partner with Human Resources to ensure alignment of Metro Transit Forward and our culture and organizational priorities. The position champions an inclusive, equitable, and positive workplace culture by engaging employees and leaders at all levels to embed Great Workplace Norms, enhance employee satisfaction, strengthen support systems-particularly for front-line staff-and improve retention. This role works collaboratively across all departments and divisions and partners closely with the Metro Transit executive team and Metropolitan Council stakeholders to drive cultural transformation, implement workforce strategies, and advance engagement initiatives. It is instrumental in fostering innovation and building a high-performing, inclusive, and resilient workforce.

What you would do in this job

• Lead the development, implementation, and oversight of strategic workforce initiatives-including broad program leadership and direct supervision of the Peer Support Program Manager and Great Workplace Program Manager to ensure effective day-to-day operations, strong program performance, and communications that engage employees at all levels to foster an inclusive, engaging workplace culture across Metro Transit.
• Provide strategic direction and lead the creation, execution, and evaluation of workforce plans and projects-including facilitation of the Workforce Task Force and pilot initiatives-aligning organizational goals with improved workplace culture, employee engagement, satisfaction, and retention.
• Ensure alignment between workforce and culture initiatives and organizational goals by fostering cross-department collaboration, transparently reporting progress, and leveraging data collection and analysis to assess effectiveness, inform recommendations, and drive continuous improvement in employee engagement.
• Lead organizational change efforts and manage work plans and budgets to ensure workforce policies, practices, and culture initiatives align with Metro Transit's long-term strategic goals, while championing best practices to enhance recruitment, retention, and employee satisfaction.
• Lead and share workforce forecasting efforts across the Metropolitan Council to support budget and resource development and ensure service capacity meets evolving organizational needs.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience in leading high-profile public sector or nonprofit workforce planning, employee engagement, organizational culture, business process transformation, or project management efforts with an emphasis on strategic workforce initiatives to include but not limited to, the development of work plans, resource plans, and facilitation of work groups to tackle complex, cross-functional initiatives; and completed education (degree field of study in organizational development, business, psychology, sociology, human resources, language, or related liberal arts and business degree) :

High school diploma / GED with eleven (11) years of experience and three (3) years of management or supervisory experience.

Associate degree with nine (9) years of experience and three (3) years of management or supervisory experience.

Bachelor's degree or higher with seven (7) years of experience and three (3) years of management or supervisory experience.

Program

Number of years of supervisory experience program counts for

Metro Transit Leadership Academy

1 year

Project Management Development Program-12-month session

1 year

Project Management Development Program-6-month session

6 months

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.

6 months

What additional skills and experience would be helpful in this job (desired qualifications) :

What knowledge, skills and abilities you should have within the first six (6) months on the job :

What you can expect from us :

More about why you should join us!

Additional information

Union / Grade : Non-Represented / Grade K

FLSA Status : Exempt

Safety Sensitive : No

What your work environment would be :

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves :

Once you have successfully completed the steps above, then :

If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and / or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files / databases, cash, vouchers or transit fare cards. A driving record check and / or physical may be conducted if applicable to the position.

IMPORTANT : If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us .