Office Manager

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide.

We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

As the Office Manager, you are a key team member supporting the work of management and other staff. You are responsible for clerical, receptionist, bookkeeping, and project-based work to contribute to the day-to-day operations of Rainbow International.

Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, self-directed, and enthusiastic. You are driven to project a professional company image through in-person and phone interaction while working cooperatively with others to manage a variety of situations on a day-to-day basis.

Position Summary / Purpose

Provide support to management in the orchestration of the administrative, bookkeeping, human resources, and operations functions.

Facilitate the efficient operation of the office.

Help retain customers by providing emotional gratification through follow up contact with them and through the accurate transcription of customer information.

Primary Duties and Responsibilities

• Maintain production capacity through adequate staffing, equipping, and supplying of the office
• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the administration of the office, financial reporting, tax preparation and filing, and maintenance of the customer database
• Answer phone and handle incoming calls
• Type estimates
• Type business correspondence
• Schedule work
• Conduct follow-up phone calls to customers
• Accurately prepare and file tax forms
• Accurately prepare invoices
• Complete inner-office documentation
• Data entry using company approved computer software
• Make deliveries to and from post office and bank
• Process production paperwork
• Administer human resource functions

Additional Duties and Responsibilities

• Successfully develop the administrative staff, equipping them to deliver outstanding customer service and preparing them for higher level positions within the company
• Assist in collecting overdue receivables
• Assist in development of strategic goals
• Assist in managing cash flow

Decision Rights and Authority

• Scheduling of service vehicles and technicians
• Managing all aspects of bookkeeping
• Controlling spending for the department within the budget as established in the strategic plan

Working Relationships and Scope

Maintain efficient and accurate flow of production paperwork from the field to administration

At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes.

Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you?

Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you.

Because for our family, this isn’t just a job, it’s a calling.