Manager of Safe House Services

Job Description

Job Description

Description :

To provide vision, oversight, and coordination for all WINGS Safe House (shelter) operations, services, and Crisis Line functions for this 24- hour facility

Key Responsibilities :

• Oversee, plan, implement and evaluate all components of the 24-hour Family Advocate services. Ensure that services are proactive, responsive, and comprehensive.
• Hire, supervise, and train staff, interns, and volunteers; Conduct team meetings; Encourage on-going Development.
• Develop, implement, and monitor operational procedures in cooperation with Senior Director of Administration.
• Develop, implement, monitor program policies and procedures in cooperation with Senior Director of Program Services.
• Oversee the teaching, modeling, and the development of life skills and support to women and children as it applies to House Advocates, volunteers, and interns.
• Oversee integration of strengths-based perspective and life coach model.
• Monitor and maintain a safe and healthy living environment for all WINGS guests, staff, interns, and volunteers.
• Identify volunteer opportunities and communicate them to the Department of Community Resources; Cultivate and maintain long term volunteer relationships.
• Provide crisis intervention counseling and referrals to callers; Conduct periodic assessments of Crisis Line services; Responsible for coordinating the hotline schedule.
• Provide supervision for ICDVP candidates.
• As directed, provide supervision for the 40-hour training and CEU.
• Conduct phone intake and eligibility evaluations; Oversee resident arrivals and departures.
• Inform callers (i.e., Chicago Domestic Violence Helpline) of the numbers of beds available at the Safe House.
• Provide clinical intervention and support, which includes on-call emergencies.
• Create and maintain files, documents, contracts, and agreements per Senior Director of Program Services.
• Collaborate with area agencies to identify and institute best practices.
• Work closely with Senior Managers to ensure wrap-around services.
• Work with Development staff to establish indicators and outcomes measures and ensure accurate data collection and reporting;

ensure timely submission of all reports.

• Contribute necessary financial information to the Chief Program Officer.
• Represent WINGS at community meetings and events.
• Provides direct services in the form of support groups, case management, crisis intervention, emotional support, and conflict resolution.
• Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures.
• Identify donation needs and inventory levels and communicate needs to Department of Community Resources.
• Oversee facility property management issues and work with Facilities Department to maintain agency assets.
• Work with Friends of Safe House Friends Advisory Committee.
• Other duties as assigned by Chief Program Officer.

Requirements :

• Bachelor’s degree required; Master’s degree preferred.
• Must hold Illinois Certified Domestic Violence Professional (ICDVP) Credential or obtain certification within one (1) year of hire
• CPR and First Aid certification (WINGS will provide)
• Experience with shelter services preferred
• Must agree to a flexible schedule evenings, weekends, holiday, on call and overnights required
• Must have excellent leadership, project management, interpersonal, organizational, verbal, and written communication skills
• Must be a strong team player, able to successfully interface with varied personalities and temperaments, and relate sensitively to people of varied social, economic, racial, cultural, and experiential backgrounds
• Commitment to diversity, equity, and inclusion
• Bilingual skills (Spanish) preferred
• Proficient in Microsoft Office Suite, Access, and Excel
30+ days ago