Job Description
Job Description
Purpose of Position :
This position will be responsible for providing on-site and remote technical support (hardware & software), training, and incident resolution to the user community to ensure optimum job efficiency and productivity.
Continuously provide consistently excellent customer service in an accurate, effective, and timely manner to create a pleasant and professional end-user experience.
Accountabilities :
- Support and maintain Information Technology (IT) business applications to ensure a reliable and secure environment for staff
- Report, troubleshoot, and escalate system faults to ensure prompt resolution.
- Work with colleagues and other staff to promote the effective use of business systems across the organization.
- Proactively identify risks and issues and drive creative solutions.
- Maintain standards and procedures for all business functions.
- Ensure incident and service requests are handled within SLA and in accordance with company policy.
- Install, configure, deploy, maintain, and troubleshoot desktop and laptop computer systems.
- Manage asset inventory, including peripherals.
- Software installation, updates, removal, and troubleshooting.
- Involved in user onboarding and termination process.
- Stays current with technological developments and recommends ways for Del Monte to take advantage of new technology.
- Analyzing and making recommendations for hardware and software standardization.
- Performs system backups and recovery.
- Evaluation of hardware to determine if the asset needs to be replaced.
- Removing old equipment and performing data migration to new machines.
- Any other additional task as required by the business and the IT department.
Minimum Skills Required :
- 4-year college degree in a related field (i.e., Information Systems, Information technology, MIS, etc.) from an accredited institution and / or equivalent work experience in a similar role.
- At least 4 5 years of experience in an IT support environment. Experience working across functional teams.
- Provide support for Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
- Excellent communication skills (oral and written, Spanish a plus)
- Ability to work independently and efficiently.
- Knowledge of current equipment, technology and operating systems (Linux, Windows administration, basic networking troubleshooting, system recovery and performance monitoring tools.)
- Microsoft or Cisco Certifications a plus.
Please note : This position does not qualify for relocation expenses.
DEL MONTE FRESH PRODUCE IS AN EEO / AA / V
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