IT Support Specialist

Overview

Join our team as an IT Support Specialist! The IT Support Specialist is responsible for providing a high level of operational support for both standard network and hotel industry specific technology.

The role also entails providing IT support services to guests and staff as well as coverage for the computer systems, under the direction of the IT Director.

Specific skills needed : Network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network switch management, Mail Server management, operating system and application software upgrading, prioritization of multiple projects and demands on a constant basis, anti-virus and firewall management, hardware configuration, hotel specific application maintenance and administration.

Responsibilities

• Technical Support : Provide first-level technical support to users via phone, email, and in-person for hardware, software, network, and system issues.
• Troubleshooting : Diagnose and resolve technical issues related to operating systems, applications, hardware, and network connectivity.
• System Maintenance : Perform routine maintenance and updates on computer systems, servers, and network equipment to ensure optimal performance.
• User Training : Educate users on best practices, software applications, and IT policies to enhance their technical skills and productivity.
• Documentation : Create and maintain detailed documentation of support requests, resolutions, and IT processes using a ticketing system.
• Equipment Setup : Install, configure, and deploy hardware and software, including desktops, laptops, printers, and other peripherals.
• Network Management : Assist with the management of network infrastructure, including routers, switches, firewalls, and wireless access points.
• Security : Implement and enforce IT security policies and procedures to protect company data and systems.
• Vendor Coordination : Liaise with third-party vendors for warranty services, software licenses, and technical support as needed.
• Continuous Improvement : Stay current with emerging technologies and industry trends to recommend and implement improvements to IT services and infrastructure.

Qualifications

Education : Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.

Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and / or certifications.

Advanced certifications (desired). Network+; A+; Microsoft Certified Systems Administrator (MCSA); Microsoft Certified Systems Engineer (MCSE);

Cisco Certified Network Associate (CCNA).

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals : Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24 / 7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.