Senior Product Manager-Customer Experience

We Go Beyond :

At Beyond, we believe that everyone should Be You! . Beyond is a community that upholds a culture of understanding, acceptance, and respect.

We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced.

Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states : Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming.

This role will have occasional on site expectations.

• Design and create new product (web and mobile) functionality to improve sales, generate brand differentiation or improve the customer experience.
• Expected to lead the process of making recommendations and setting technical requirements for overall functionality, new initiatives and other enhancements.
• Define requirements and objectives for new features and projects. Collaborate with various departments and stakeholders to lead the design and definition of product features and to support implementation and execution.
• Oversee individual projects to ensure vision / goals are maintained through development.
• Measure product functionality and user acceptance determining success, failure, and future improvements.
• Mentor and train Associate Product Managers.
• Perform other duties as required and assigned by manager and upper management.
• Follow legal policies as directed.

Job Requirements :

• 6+ years of product management experience within ecommerce
• Strong preference for specific experience with : Customer service agent-facing applications Automated chatbot technology (conversational and generative AI) Successful operation in a complex, fast-paced environment
• Passion for creative, resourceful problem solving
• Demonstrated ability to coordinate software projects with various engineering teams
• Demonstrated ability to manage multiple projects and teams - work prioritization, planning and task delegation
• Expertise in full product lifecycle from Ideation and Discovery to Delivery and Product Launch
• Proven expertise in documentation of business requirements and translation to technical specification documents for development
• Experience hiring and leading diverse teams

Skills :

• Proficient in the Agile / Scrum software development methodology.
• Superior analytical and quantitative skills and experience using data and metrics to test theories, confirm assumptions, and measure success.
• Understanding of core web and database technologies : HTML, CSS, JavaScript, and SQL.

Education : BA / BS required.

BA / BS required.

Base Pay Range :

$125,000 - $155,000 per year

Who We Are :

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

What We Offer : 401k (6% match)

401k (6% match)

Flexible Schedules

Onsite Health Clinic

Tuition Reimbursement, Leadership Development Program, & Mentorship Program

Onsite Fitness Center

Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)

And More

Physical Requirements :

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally.

Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity :

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.