Front Desk Receptionist
Evening and Weekend Position
4 : 30pm pm - 8pm (Mon-Fri) and 8am - 4pm (Sat-Sun)
Job Duties
Answering and transferring all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and other appropriate assistance to residents, staff, guests, and vendors.
Maintaining a clean and visually appealing lobby (disinfecting check-in kiosk, pens, and keypad, updating bulletin board, etc.)
Ensuring staff are wearing name badges and visitors are given visitor passes
Answering and routing all incoming calls in a timely, courteous, and distinct, customer-friendly manner using proper telephone etiquette.
Monitor the entry and departure for all guests, residents, and vendors while maintaining a safe and secure environment.
Ensure that all visitors are screened prior to entering the facility
Greet, identify, and visit with all guests / visitors with scheduled appointments. Offer brochure material when appropriate.
Function as information hub to all visitors ensuring their needs are met.
Refer all marketing inquiries to Admissions Director. Complete Inquiry Sheet if Admissions Director is unable to talk with the prospect.
Assist with other clerical tasks assigned by Administrative department
Distribute mail throughout facility to staff and residents; assist in maintaining postal supply for residents and assist in preparing out-going mail.
Retrieve incoming invoices from corporate office, gather signatures, and send back to Accounts Payable
Maintain abundant supply of appropriate forms ready for use in files.
Assist in redirection of disorientated Residents as needed.
Coordinate use of common usage area for events / meetings as directed.
Assist job applicants with giving them applications and department head information
Other duties as assigned.
Summary
The receptionist is responsible for providing information and referral to residents, visitors, staff and prospective clients in a positive, service-oriented manner.
The Receptionist must possess excellent written and verbal communication skills. He / she must possess basic clerical skills;
typing, filing, light bookkeeping and be able to work in an environment with multiple interruptions. The position requires a pleasant nature and a willingness and desire to work with the elderly.
Required
18 years of age
Team Player
Customer Service Oriented
Microsoft Office (preferred)
Flexibility
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