Program Manager, Disaster Services

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW

Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography.

Through a trained and engaged volunteer workforce, support local communities by providing services to include but are not limited to : response to recurrent local disasters (house fires, floods, etc.

capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters.

Develop, guide, lead, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program / service delivery of disaster preparedness, response, and recovery programs.

Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Specific duties to be assigned at the discretion of the region based on municipalities within coverage area, amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure.

Provide support, development and / or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Volunteers are our primary workforce and are empowered and engaged to lead and deliver the Red Cross mission. Regional employees are responders by exception.

We mobilize and engage local communities to deliver services. The Regional Disaster Action Team Manager is responsible for leading and coordinating Disaster Action Team and Duty Officer activities in collaboration with Regional DCS leadership, Senior Community Disaster Program Manager, Regional Mass Care Manager, Regional Client Care Manager, geographic Community Disaster Program Managers, and volunteer leaders specifically those assigned to the regional readiness table of organization.

We align with Swarm Leadership Principles.

WHERE YOUR CAREER IS A FORCE GOOD

1 : Through a team of volunteers, implement the Disaster Cycle Services program in assigned territory in alignment with established metrics.

Partner with leadership and employees across the Red Cross to ensure the most collaborative, impactful, and effective delivery of services.

2 : Identify and develop volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinate internally and partner to align with government, and work to enable the entire community to participate in all phases of the disaster cycle by providing direct services and being a facilitative leader.

3 : Support and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area.

Ensure the development of leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the territory, region, state and division.

May hire, train, coach, counsel, and evaluate performance of volunteer leaders and volunteers.

4 : Manage volunteer recruitment and leadership identification. Lead and support ongoing volunteer recognition and engagement opportunities.

Serve in planning capacity in anticipation of larger response and recovery scenarios to include divisional coordination, multi-agency planning, and participation in local / regional / national deployment opportunities.

Lead and / or assist with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders.

5 : Represent Disaster Cycle Services team and be prepared to mobilize a volunteer workforce in support of disaster events across the country.

Assist in the mobilization and support of local resources (volunteers, equipment, and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility.

6 : Ensure American Red Cross services are available to diverse communities. Recruit and engage diverse workforce that represents the communities we are serving.

Implement the Disaster Cycle Services structure and develop the team that mobilizes the local community to prepare for, respond to and recover from emergencies, meeting the needs and expectations of clients and stakeholders.

Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered.

7 : Provide oversight and support to local responses through the deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner.

Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may serve during times of disaster as the operational leadership.

Collaborate in local planning, exercises and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs).

Manage relationships with fire department leadership on home fires as a responsive deliverable.

8 : Build, train, engage and maintain volunteer Duty Officer capacity for the Duty Officer function. Coordinate with geographic Community Disaster Program Managers as indicated.

9 : Ensure the Duty Officer schedule in RC Respond is staffed by trained volunteer Duty Officers. Coordinate with geographic Community Disaster Program Managers as indicated.

10 : Coordinate with geographic Community Disaster Program Managers to ensure that the Disaster Action Team schedule in RC Respond is staffed by trained Disaster Action Team volunteers.

11 : Coordinate with Regional Client Care Manager to ensure that Health Services, Disaster Mental Health, Spiritual Care and Disability Integration volunteers are rostered.

Roster additional support roles as indicated.

12 : Ensure rosters are available to DAT and Duty Officer workforce. Ensure a timely effective initial response for disaster events, specifically home fires, severe weather, sheltering and canteening, in coordination with Senior Community Disaster Program Manager, geographic Community Disaster Program Managers and Regional Mass Care Manager as indicated.

13 : Coordinate with Regional DCS leadership to develop capacity building and coverage plans to address gaps in volunteer Disaster Action Team and Duty Officer availability.

14 : Support volunteer leaders throughout the region. Support regional readiness lead(s), DAT Coordinators, Duty Officer Team Lead, and geographic Community Disaster Program Managers to monitor and evaluate the performance of Disaster Action Team and Duty Officer volunteers, providing feedback, coaching, and training to enhance their effectiveness, skills & knowledge.

15 : Assist in the coordination of DAT summits, exercises and drills to test the effectiveness of Disaster Action Team and Duty Officer systems and procedures.

16 : Collaborate with Regional DCS Leadership to develop and implement a regional escalation plan for events that exceed the scope of a standard level 1-2 Disaster Action Team response.

17 : Act as the regional staff support on Disaster Action Team and Duty Officer matters within the region.

Scope : Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area.

Works independently; may instructor coach other professionals.

WHAT YOU NEED TO SUCCEED

Education : Bachelor's degree required.

Experience : Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required.

Management Experience :

Skills & Abilities : Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach / mentor to accomplish work through team leaders.

Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals.

Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.

Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.

Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.

Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws.

Must be able to perform all assigned responsibilities under grey sky requirements. Ability to work in a matrixed environment and on a team.

Travel : Travel may be required. A current, valid driver's license with good driving record is required.

Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear.

The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.

The employee must frequently lift and / or move up to 15 pounds and occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment will consist of moderate noise ( business office with computers, phones and printers, light traffic).

The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BENEFITS FOR YOU :

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work.

Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance : Short + Long Term
• Service Awards and recognition
30+ days ago