Implementation Manager Worksite Business

Job Summary

Fidelity Life Association (FLA) is an Illinois-based life insurance company and subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in Canada, with US operations, over $219B in assets under management and 9,000+ employees.

In addition to being one of the premier direct term life writers in the US, FLA manufactures and distributes LifeTime Benefit Term (LBT), a proven, competitive permanent life with long-term care (LTC) group product, supported by a turn-key administrative capability, experienced team and very strong marketplace demand for voluntary employee benefits.

Capitalizing on over 17+ years of tremendous success with LBT, FLA is now expanding its breadth through select distribution partnerships. FLA seeks other voluntary benefits professionals for key roles to support its growth strategy. As a member of the Worksite Business team, you will have a visible role and direct contribution as FLA takes LBT to the next level.

Reporting to the SVP of Worksite Revenue Operations & Strategy, the Implementation Manager, Worksite Business, will be responsible for managing the installation of new employer groups with an emphasis on overall experience for partners and their employer clients. The Implementation Manager will coordinate new case setup across all parties involved, including new business administration, billing, carrier partners, retail brokers and employers.

Key Responsibilities :

• Serve as the liaison between external partners, retail brokers, their distribution teams and FLA following proposal acceptance
• Lead data capture of required case setup details across multiple parties; including : employer group billing details, enrollment / benefits administration platform preferences, enrollment / marketing strategy and employee census details
• Manage to enrollment timelines and communications among employers, brokers, carrier partners and enrollment firms
• Partner with FLA Enrollment Services for buildout of specific employer groups on enrollment technology / benefits administration platforms
• Conduct enrollment, product and technology platform training for partners, brokers, and enrollers
• Coordinate FLA licensing of new brokers or enrollment firms
• Collaborate with distribution partner implementation management to facilitate transition of on-going LBT billing, reporting or other employer group / insured support
• Build trust-based, consultative relationships with distribution partners and home office staff
• Attend distribution partner, retail broker and / or employer group meetings & presentations as needed

Qualifications :

Skills :

Licenses + Certifications :

None; Life & Health licenses desirable, but not required

Compensation & Benefits :

We believe in taking care of our employees and their families. We offer a comprehensive benefits package designed to support your health, well-being, and financial future. Here's a look at what we provide :

Equal Opportunity Employer

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