Front Desk Specialist - OB/GYN Clinic - 128619

Under the supervision of the Clinic Manager is responsible for customer service, registration, appointment scheduling and insurance verification.

Receives patients into the clinic / check in / registration / financial assistance / scheduling / check out patients. Answers multiple telephone lines with accuracy and clarity with emphasis placed on quality Customer Service.

Adheres to the established scheduling protocols and telephone scripting and behavioral standards. Interviews customer via telephone to obtain demographic and financial information necessary to secure patient account.

Completes registration for new or previously registered patients, timely and accurately. Registers bulk accounts as needed.

Verifies insurance eligibility for outpatient services on all Third-Party Payers.

Provides authorization support as needed. Utilizes various automated eligibility systems to obtain basic eligibility information.

Communicates clearly and effectively with patient / clinic staff when services are deemed unauthorized. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy.

Collects co-pays etc. Researches and responds to patient basic billing inquiries, assists with resolution of minor billing problems.

Refers patient to appropriate agency / resource for financial assistance. Refers patient to alternate source of healthcare when appropriate.

Maintains workstation in an organized manner as outlines by management to facilitate efficient and effective retrieval of information.

Reads and adheres to policy changes within Registration and Scheduling. Attends and actively participates in staff meetings, sharing information and ideas with co-workers to maintain and environment conducive to learning and supports cohesive team atmosphere.

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• Three (3) years of relevant office / clinic experience.
• Trained on EPIC or other comparable system.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience with patient check-in and cash handling.
• Experience updating Registration.
• Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Possess demonstrated computer skills and be able to work between multiple systems during calls.
• Possess excellent customer service skills.

PREFERRED QUALIFICATIONS

Bilingual English / Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range : $53,077 - $65,960 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $25.42 - $31.59

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).