Job Summary : The Branch Administrative Assistant plays a pivotal role in providing exceptional customer service and administrative support to both internal and external stakeholders, including sales teams, warehouse staff, and customers.
This position contributes to achieving branch objectives while maintaining a high standard of service.
Responsibilities / Duties :
- Call Management : Screen and handle incoming calls efficiently.
- Order Processing :
- Complete order entries accurately.Assist in collecting Cash on Delivery (COD) orders.
- Customer Support : Address product and accessory inquiries from customers.Send thank-you and follow-up letters as requested by Sales Representatives.
- Administrative Tasks : Organize the front office and maintain warehouse documents.Oversee office supply orders.Prepare and distribute promotional materials (, flyers, swag).
Prepare Data Sheets for distribution to contractors.Forward sales and customer information to Sales Representatives.Coordinate delivery schedules with the Distribution Center (DC) Manager.
Assist with other duties beneficial to IDI.
Leadership Competencies :
Leads Self : Communicates Effectively and CandidlyDrives for ResultsDemonstrates AccountabilityTakes InitiativeCollaborates
Qualifications / Skills :
- Proficient in Microsoft Office tools (Excel, PowerPoint, and Publisher).
- Familiarity with ERPs, CRM programs, and lead generation tools is advantageous.
- Detail-oriented with excellent prioritization skills.
- Professional phone etiquette.
- Works Independently.
- Strong written and verbal communication abilities.
- Background in the building materials industry is a plus.
Education and / or Experience :
- Associate degree in business or related field preferred.
- 1- 2 years of experience in customer service or equivalent work experience.
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