A company is looking for a Manager, Call Center to oversee customer service operations and ensure high levels of customer satisfaction.
Key Responsibilities : Direct workflow and analyze staffing needs to meet production goalsMonitor performance metrics and implement action plans for continuous improvementHandle escalated service issues and recommend process improvements for enhanced customer experienceRequired Qualifications : Bachelor's Degree with 2-4 years of related experience, or High School Diploma / GED with 4-6 years of related experienceExperience in managing customer service teams and operationsAbility to conduct performance appraisals and implement improvement plansProven track record in driving continuous improvement initiativesExperience in hiring and developing team members
Remote Contract Manager - Nurse Call Center
Oversee organizational contract development and management activities.Enforce organizational principles of integrity and compliance.Ensure that contracts and proposals are properly entered into organizational databases and securely maintained.Support multiple aspects of the proposal process; pricing...
Call Center Training Manager
Are you a current call center trainer, QA supervisor or specialist looking to take the next step in your career? DSI, a growing Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a motivated individua...
Call Center Operations Manager - 1178924
Call Center Operations Manager. Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Collects and analyze call-center statistics. ...
Call Center Training Manager
Are you a current call center trainer, QA supervisor or specialist looking to take the next step in your career? DSI, a growing Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a motivated individua...
Call Center Operations Manager
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. Our team is looking for experienced call center leaders to support commercial and public sector clients. A background in call center operations management is ...
Call Center Client Account Manager II
SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS. Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This is a senior-level position requiring experience in account management of conta...
Call Center Client Account Manager II
SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS. Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This is a senior-level position requiring experience in account management of conta...
Program Manager - Call Center (Remote)
Reporting to the Senior Project Manager, this position will serve on the management team and as the key personnel on all contact center operations, compliance, and performance matters. Support the services provided by the agents, implement program improvement planning and implementation, and ensure ...
Insurance Call Center Sales Manager
MCI is seeking a Call Center Sales Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. This is position requires experience in account management of contact center clients. Experience in BPO insurance contracts, contact center ope...
Call Center Client Account Manager III
SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS. Looking to add an experienced Call Center Client Account Manager III to support complex business process outsourcing accounts. This is a senior-level position requiring experience in account management of cont...