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Contact Center Customer Care Specialist

VirtualVocations
Warren, Michigan, United States
Full-time

A company is looking for a Contact Center Customer Care Specialist (SCA) to support customer inquiries and resolve concerns.

Key ResponsibilitiesProvide immediate support via inbound calls, chat, and emailCounsel customers on their entitlements and troubleshoot application accessMaintain accurate records of all customer interactions and resolve inquiries efficientlyRequired QualificationsHigh School Diploma, GED, or equivalent education experience1+ year of customer service experience, preferably in military move managementMust be a U.

S. citizen due to contractual requirementsExperience in a multi-channel contact center environmentSchedule flexibility to work nights, weekends, and holidays

5 days ago
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