Alarm Customer Care Specialist - Southfield, MI
Job Category : Customer Operations Requisition Number : ALARM02304 Showing 1 location Job Details
Description
The Customer Care Specialist will address inquiries and resolve issues while providing a high level of customer support on Guardians products and solutions.
Why work at Guardian - Employee Rewards :
- Competitive compensation package with monthly and annual bonus potential
- Coverage rich benefits packages available for you and your family
- Retirement plan with 100% company match
- 8 Company paid holidays in addition to paid vacation / sick time off
- Specialized, paid training when you start AND ongoing Guardian invests in You!
- Monthly employee appreciation and recognition events
- Annual employee appreciation outings
- Employee referral bonuses get paid to bring more people like you to work for or become a customer of Guardian!
- Free home alarm program for employees
Essential Functions :
- Interacts with customers to provide support and information on Guardians products and solutions
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments in MAS
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise
- Perform all procedures as required to resolve customer problems and / or concerns
Required Skills & Abilities :
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Knowledge of, or ability to learn Guardians products and solutions
- Ability to remain calm in a high-paced 24 / 7 / 365 customer service call center environment
Education & Experience Required :
- High School Diploma or G.E.D.
- Some college preferred
- Regular and reliable attendance record1-2 years of customer service experience required
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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