Supplier Compliance Specialist

mdf commerce Inc . is an international team of over 650 experts who are developing and selling commerce technology solutions to meet the needs of our B2B and B2G customers.

We are a North American leader in developing a broad set of software-as-a-service (SaaS) solutions that optimize and accelerate commercial interactions between buyers and sellers.

Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis.

Working in the e-procurement sector and reporting to the Team Leader, the Supplier Compliance Specialist will be crucial in increasing revenues and accelerating reporting by enhancing the Transactional Model Program and identifying new ways to improve efficiency and operational effectiveness.

This includes discovering and implementing solutions to increase automation and enable the team to scale as the TRX business grows.

The Supplier Compliance Specialist will focus on maximizing reporting compliance and reaching delinquent vendors while maintaining a professional relationship.

You will document all steps to ensure a comprehensive escalation process when needed and provide proof of evidence to auditors.

With billions of dollars in expected transactions and hundreds of vendors across different channels, the Supplier Compliance Specialist will be essential in continuous strategic planning, executing goals to enhance services to state and local entities, improving commerce flow, and increasing reporting over time.

Main responsibilities :

• Build and maintain relationships with suppliers to ensure timely and accurate sales reports and fee payments and responsiveness to email and phone communications.
• Communicate directly with suppliers, including making calls, to ensure the submission of sales reports and fee payments and collect any past-due reports and payments.
• Develop outreach strategies to meet or exceed quarterly spending goal objectives while maintaining a self-starter attitude.
• Escalate non-responsive or non-compliant suppliers as directed.
• Research alternative supplier contacts who can provide or facilitate sales reports and fee payments.
• Manage inbound support requests via phone calls and emails regarding state and local government spending reporting and fee collections.
• Respond promptly to supplier inquiries, assist in troubleshooting and resolving issues, and guide suppliers in submitting support tickets and escalating requests to Tier 2 support.
• Collaborate with suppliers through virtual and video meetings to provide Reconciler assistance, including instructions on submitting sales reports and fee payments.
• Enter, update, and maintain tracking spreadsheets and other data sources to ensure accurate and auditable reports.
• Update CRM with supplier interactions, alternative contacts, and other relevant information as needed.
• Develop efficiency with the company’s support ticketing system(s).
• Collaborate effectively with General Managers and other team members.
• Develop an advanced understanding of the company’s reporting application (Reconciler).
• Continue to enhance knowledge and efficiency with Excel.
• Proactively suggest improvements to internal processes and reporting.
• Provide weekly reports as requested by the manager or senior leadership.

Desired profile :

• Practical, timely, professional, and courteous communication skills, both internally and externally.
• Detail-oriented and organized team player with relevant experience.
• Proficiency in Microsoft Office suite, including advanced Excel skills and familiarity with PowerPoint.
• Demonstrates mutual acceptance and respect for all co-workers.
• Curiosity and critical thinking skills, with excellent problem-solving and analytical abilities.
• Self-motivated and able to work well under pressure while maintaining a professional demeanour.
• Goals and results-oriented.

Qualifications :

• A university or associate degree or relevant experience.
• 2 5 years of experience in account management, sales, accounts receivable, collections, supplier / partner relationship management, customer support / success, or related fields.

Our offer :

• Flexible work schedule (40 hours / week).
• Remote work with no mandatory in-office days.
• Provided work equipment for home office setup.
• Competitive benefits, including 401K and compensation programs.
• Generous paid vacation, personal, and sick days off.
• Paid holidays between Christmas and New Year’s Day.

I appreciate your interest in mdf commerce . However, only selected candidates will be contacted.

mdf commerce subscribes to a program of equity and equality in employment.