Job Description
How You’ll Make an Impact
The Client Operations Manager is a critical part of the team; responsible for the implementation and oversight of ad campaign launches by trafficking and management through the campaign lifecycle.
This role is centered on working closely with the retailer team to guarantee all campaigns are launched successfully and performance goals are met.
This includes campaign set up, traffic, execution, and management.
Work together win together :
- Partner with the Account Management team to gather the necessary campaign details for accurate and timely launches, additionally discussing and tracking against the brand’s goals & KPIs.
- Work closely with the Account Management teams to ensure successful delivery of all campaigns by routinely monitoring campaign performance and delivery;
escalate potential delivery issues and optimize campaigns to meet performance goals
Innovate with purpose : You will handle and oversee campaign setup, implementation and trafficking within Epsilon platform for a dedicated book of business, working closely with Account Management teams to support their clients.
What You’ll Achieve
- Once campaigns are launched, provide confirmation to the Account Management teams as well as provide proof of launch via campaign screenshots
- Upon campaign completion, generate campaign reports from the platform and validate for correctness prior to handing off to respective teams to provide to the brand client
- Oversee billing & invoicing process to ensure billing accuracy; confirm billing details with Account Management team and pull final delivery reports to review invoices prior to being sent to brands
- Be a trusted source of data, insight and context of Epsilon campaigns
Who You Are
- What you’ll bring with you : 3-5 years of Ad Operations experienceExperience with campaign management in a fast-paced environmentWillingness to quickly learn new tools and programsAbility to work in a team environment as well as individually Strong written and verbal communication skills with all levels of internal stakeholders and external client partnersData-driven and analytical with a strong attention to detail and processProven thought leader in strategic planning and operational efficiencies Efficient time management and organizational skills able to sustain timeline management and campaign deliverables
- Why you might stand out from other talent : Experience with ecommerce media and search platforms and / or the ability and willingness to learn quicklyWorking knowledge of retail, ecommerce, and digital industry Bachelor’s Degree in related fields (Advertising, Marketing, Communications, etc.)
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