Job Description : IT SUPPORT SPECIALIST
QUALIFICATIONS AND KNOWLEDGE :
Knowledge proficiency :
Basic familiarity with PC or Mac troubleshooting as
well as Active Directory, office 365, basic networking and / or JAMF
SKILLS AND ATTRIBUTES :
- Excellent Customer Service and teamwork skills
- Basic Active Directory task work - account and object creation and
- modification; working with Security Groups and Organizational Units;
starting to learn basic PowerShell for gathering info.
Basic Exchange and / or Office365 task work - confirming email addresses;
checking and updating distribution lists.
Basic task work in our other Enterprise systems / applications - account work
and troubleshooting in Shoretel, SCCM, Client, etc.
Good in-person, phone, and written communication skill; managing
expectations, deescalating stressed users / situations.
Basic skills in working with tickets in ServiceNow updating; assigning;
closing; sorting; filtering.
Basic break / fix for end-users - troubleshooting simple issues with
connectivity; peripherals; hardware; and software.
Assisting with Functional shifts
o Assisting with setting up accounts and hardware for incoming hires
and tearing down the same for departing employees - building
accounts; imaging and deploying hardware; retrieving hardware.
o Assisting with basic inventory and stock room tasks - scanning
delivered hardware into inventory; arranging warranty repair and
replacement of broken items; imaging new machines; cleaning and
maintaining stock rooms; doing physical asset counts.
o Assisting with setup of company events from an IT perspective,
including support for A / V and computer requirements.
- Simple documentation.
- Helping the team with basic inventory and stock room tasks - scanning
delivered hardware into inventory; arranging warranty repair and
replacement of broken items; cleaning and maintaining stock rooms; doing
physical asset counts and inventory management.
- Prioritization and basic ticket queue management
- Eagerness to learn the processes and procedures for IT at ClientGroup.
IT - Technology Field Support Tech
Job Description: IT SUPPORT SPECIALIST. Basic familiarity with PC or Mac troubleshooting as. Security Groups and Organizational Units;. Assisting with setup of company events from an IT perspective,. ...
Technology Field Support Tech
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program,...
IT - Technology Field Support Tech (Gen)
IT Support Specialist responsibilities:. Job Description: IT SUPPORT SPECIALIST. Knowledge proficiency: Basic familiarity with PC or Mac troubleshooting as. Security Groups and Organizational Units;. ...
Field Service Technician II
Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. If so, Canon Solutions America, an innovator of technology, solutions, and services, wants to meet you. Service and repair designated equipment to Canon standards and specifications. Mee...
Field Service/Installation Technician
Field Service/Installation Technician at Benco Dental. Field Service/Installation Technician. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?". Service Techn...
T4 Desktop Support Specialist
One of our global aerospace partners is looking for top notch Desktop Support specialist to support on their largest sites in the US! With this being such a large environment, ticket volume is high, providing a huge opportunity to work in a large enterprise getting exposure across a Fortune 50 organ...
Sr Desktop Support Engineer
Ascend Learning is hiring a Senior Desktop Support Engineer to join our dynamic team in our Leawood, KS office location. Troubleshoots and resolves application issues that go beyond standard desktop support. As a Senior Desktop Engineer, you will be tasked with providing exceptional customer service...
Desktop Support - Overland Park KS
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues. This role provides technical and troubleshooting assistance related to computer hardware and software, mobile...
IT Support Analyst
Licenses/Certifications ITIL Foundations Certification required Comp TIA A+ - required ITIL Foundation - required MCITP - preferred MCDST - preferred HDI Desktop Support Technician - preferred Preferred Skills/Abilities Ability to identify and correct reoccurring issues relating to workstations Exce...
IT End User Support Specialist
At MilliporeSigma as the IT End User Services – Specialist, you will be accountable for the delivery of IT support, services, and customer experience, at our US sites. Work with Global teams (Application Support, Infrastructure, and line of business) to resolve complicated and advanced IT-related is...