Facilities and Security Manager

Job Description

The Facilities and Security Manager plays a vital role in safeguarding the Syracuse University Libraries’ vision of creating a welcoming, accessible, and safe environment favorable for learning and investigation.

They oversee the development and implementation of a comprehensive facilities and security program to protect library patrons, staff, and collections.

This includes ensuring that staff are trained and aware of emergency, security, and safety procedures.The manager supervises the security operation at the library, which is staffed by DPS officers and student workers.

The manager is also the designated building coordinator for all the campus library facilities. Serves as the main liaison with campus departments such as DPS, Fire Safety, Environmental Health Office, Facilities Services, and others.

The Facilities and Security Manager is an integral part of the Libraries team, contributing to creating a safe, welcoming, and well-maintained environment for all. Qualifications

• Five plus years of Building Security and Maintenance experience preferably in a multi building environment or Equivalent combination of education and experience required.
• Valid driver’s license and reliable transportation required.
• NYS Security Guard License (active or willing to earn within 6 months).

Job Specific Qualifications

• Five plus years of experience in facilities management preferred.
• Able to work independently and manage multiple tasks.
• Can read and understand blueprints and all the layers of the internals of a building.
• Can use drawing programs.
• Can write and effectively communicate to all levels.
• Excellent problem-solving and decision-making skills.
• Is discrete when handling sensitive issues.
• Knowledge of basic building systems.
• Knowledge of building regulations and safety standards.
• Physically able to lift heavy loads and climb ladders.
• Strong organizational and communication skills.
• Working knowledge of Microsoft Office.
• Works well with people at all levels.

Responsibilities

• Conducts security assessments, analyzing data, forming proposals for security improvements.
• Reviewing policies and procedures related to security and safety, such as incident reporting, emergency response, and access control policies, forming proposals for improvements.
• Leads the Library Tearn of employees whose purpose is to assist in communicating back to their departments on how to respond to emergencies;

the manager will ensure that the Tearn receives appropriate training and materials, such as emergency response procedures to include active shooter issues, emergency evacuations, reporting procedures, and that arrangements will be made for periodic safety and security presentations from DPS and Fire Safety are made available to all staff.

Managing the onsite, budgeted, security coverage by the Department of Public Safety (DPS) officers at the libraries; closely coordinating with the permanently assigned Library Operations Officer (Peace Officer) and Community Services Officer (CSO) who cover the evening and the overnight shifts at Bird Library;

and, the billed service hours of DPS officers working the weekend evening shifts and special events.

Managing the Library Operations Officer’s supervision of the Library Floor Monitor program, which consists of the hiring of Federal Work Study students who monitor Bird Library’s floors during the evening hours;

this includes the establishment of job duties, hours and scheduling, payroll process, and performance evaluation of these student employees each semester.

• Overseeing the budget issues related to security, such as reviewing and approving DPS invoices for requested overtime coverage, and the budget covering the Floor Monitors (FWS).
• Manages the Library Security Office, the evening ID Desks and the evening floor monitor stations at each floor, all within Bird Library.
• Maintaining a valid NYS security guard license through annual training (administered by DPS).
• Responding to incidents and emergencies, accessing the situation, and determining the appropriate response, contacting DPS if needed, and ensuring that all issues are properly reported.
• Handling sensitive issues with discretion, respecting confidentiality requirements, and ensuring that any matters related to Title IX and Clery Act requirement are appropriately reported.
• Directly identifying and addressing problematic patrons who are being disruptive, often requiring them to be ejected from the premises with the assistance of DPS.
• Mitigating damage is an often-critical role in responding quickly to conditions that threaten the safety of people, buildings, and collections.

In this role, the manger immediately initiates and / or follows the appropriate library emergency plan, such as the Severe Weather and Unexpected Events Plan or the Disaster Recovery Plan.

• Keeping Executive Director and Dean informed of any major building and security issues that need to be resolved quickly.
• Manage and coordinate any facilities signage, working with CPDC and vendors.
• Communicates to all library employees any building problems or issue that they need to be aware of.
• Works with Libraries’ and University departments in planning events in library spaces to ensure that event spaces are in proper order before and after event, and to ensure that the layout of the event does not inhibit the egress or cause other safety problems, and that the appropriate Facilities Services managers are included in plan as may be needed.
• Annually updates the Facilities Assessment that reports on the status of the buildings and facilities, which is important to assist the Executive Director and the Dean in communicating major needs and issues to the University.
• Managing the Libraries’ Facilities Issues Tracking (FIT) system.
• Monitor building maintenance to ensure facilities are kept in good condition, track metrics to ensure that Facility Services are responding to known building problems, identify problematic issues and trends that need to be addressed by Facilities Services, or if problem requires a further review as being a major repair or capital project issue.
• Creates and signs for requisitions submitted to Facilities Services for any billed services.
• Plans and manages office moves or reconfigurations, manages any major construction, renovations, and collection moves working with internal staff and stakeholders, Facilities Services, CPDC and outside vendors.
• Creates and keeps up-to-date floor maps of Bird Library for wayfinding purposes.

Physical Requirements Not Applicable Tools / Equipment Not Applicable