Enterprise Customer Success Manager

VirtualVocations
Jamaica, New York, United States
Full-time

A company is looking for a Senior Customer Success Manager to engage and enable their largest customers.Key ResponsibilitiesManage post-sales activity and build strong relationships with enterprise customersDevelop and implement plans for product adoption and monitor utilization trendsAct as the voice of the customer to internal stakeholders and track product improvement requestsRequired Qualifications5-7+ years of experience in customer success within a SaaS organizationExperience working with large enterprise customers and C-level executivesKnowledge of SaaS security, cloud security, or related cybersecurity disciplinesFamiliarity with common SaaS solutions such as Salesforce and OktaProficiency in Salesforce, Gainsight, and Zendesk preferred

5 days ago
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