Lead Customer Success Manager

VirtualVocations
Bronx, New York, United States
Full-time

A company is looking for a Lead Customer Success Manager to join their team remotely in the USA.Key ResponsibilitiesProvide initial training to customers on using the platformAct as the main representative for customers through various communication channelsGather customer feedback and represent support issues and product feature requests to the organizationRequired Qualifications7+ years of experience in Customer Success or Technical Account Management in B2B tech or SaaSExperience managing a diverse portfolio of accounts from SMB to large enterprisesStrong emotional intelligence and empathy towards customersTechnical experience in cloud infrastructure is a plusResponsiveness to customer communications via email and Slack

4 days ago
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