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IT Service Delivery Lead

VirtualVocations
Garland, Texas, United States
Full-time

A company is looking for an IT Service Delivery Lead to manage technical support and enhance user experience.Key ResponsibilitiesCoordinate IT service delivery and support activities for end usersMonitor and manage the service desk ticketing system, ensuring timely resolution of ticketsAssist with evaluations, set up KPIs, and support junior team members' professional growthRequired QualificationsStrong understanding of IT service management principles and frameworks like ITILPrior experience in coordinating and managing IT Support and Operations teamsBasic technical knowledge of IT systems, networks, and software applicationsFamiliarity with Azure, Microsoft 365, and Google Workspace cloud servicesExperience with Jira and Confluence

10 days ago
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