Job Type
Full-time
Description
- Maintain standards of quality guest service.
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
- Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
- Facilitate department meetings to ensure 100% communication throughout all hotel departments
- Participate in the preparation of the annual hotel budget.
- Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
- Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering.
- Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
- Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
- Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to assist with the design and preparation of statistical reports and presentations as needed.
- Ability to accurately report information.
- Ability to assist with various accounting department tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
We are an Equal Opportunity Employer.
Requirements
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 20 pounds.
Other duties may be assigned.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Must have exceptional mathematical and computer skills.
- High school education and relevant training and experience required. Additional education preferred.
- Ability to timely obtain any required licenses or certificates.
- CPR training required; first aid training preferred.
Additional language ability preferred.
Salary Description
80,000.00-90,000.00
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