Senior Process Improvement Engineer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

This role is classified as hybrid and will be filled in either Hartford, CT., Woonsocket, RI., Irving, TX., Northbrook, IL or Scottsdale, AZ.

Additional locations may be considered

Position Summary

CVS Health has an exciting opportunity to join our PS Finance FIVE (Finance and Value Enablement) team as a Senior Process Improvement Engineer, PS Finance.

The Process Improvement group within PS Finance manages a variety of cross-functional strategic and operational initiatives.

Initiatives could include, but are not limited to strategic assessments, targeted assessments, process improvement, value stream mapping, opportunity identification, workshop facilitation, root cause analysis, drafting corrective actions, developing control plans, and helping with FOX (Finance Operations Excellence) a fast-paced and highly collaborative approach to problem solving.

CVS Health strives to continuously innovate around how we deliver outstanding customer service and improved operational efficiency.

The ideal candidate will be a CVS Health operations colleague who is curious by nature, comfortable working with data and enjoys problem solving.

• Leads process improvement (PI) opportunities with relevant deliverables : process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans.
• Participate in strategic and lead targeted assessments and support relevant deliverables : framing, data collection, analysis / interpretation and recommendations / report-out.
• Run FOX topics with relevant deliverables : problem statement, story / narrative, root cause analysis (5 why’s), corrective actions (as applicable), supporting questions and facilitate the live call.
• Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results.
• Ability to act as an improvement / change agent, supporting efforts from identification through delivery and validation of results.
• Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required.
• Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools.
• Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s).
• Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates.
• Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and escalate items (as required) to keep project(s) moving forward in a timely fashion.
• Develop a working knowledge of FOX, Improvement and Assessment capabilities.
• Interaction’s style : 50% manager / driver of results, 50% leading / influencing the thinking, actions, and development of others.
• Working knowledge of MS Office, Project, Visio and Minitab, ability to perform data analysis and develop presentations tailored to both project teams (working package) and stakeholders (key updates package).

Required Qualifications

5 to 7 years of experience in internal operations and / or customer facing services.

2 to 3 years of experience in problem solving and / or data collection, reporting, and analysis.

Preferred Qualifications

Lean Six Sigma Black Belt or higher certification.

Lean Six Sigma Master Black Belt certification.

Experience in highly regulated industry and compliance environment.

Experience with highly complex, inter-connected systems and business processes.

Experience working in a matrix environment.

Advanced Statistics / Data Analysis experience.

LEAN certification.

PMP certification.

Education

Bachelor’s degree required and Master’s degree preferred.

Pay Range

The typical pay range for this role is :

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.