What you get to do in this role :
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Technical Support team focusing on Client Technologies.
This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the Client platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
The Technical Support Developer must able to work outside of normal business hours (evening / weekend shifts, holidays) as needed.
Skills :
In order to be successful in this role, we need someone who has :
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages : JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience administering : Linux / Unix OR Microsoft Server
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
Desired Skills
A fundamental understanding of ITSM, ITIL, or CMDB
Deep understanding of JavaScript.
Advanced MySQL or Oracle experience
Experience diagnosing performance degradation
Understanding of remote administration via SSH, SNMP, WMI, Powershell.
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