Professional Services Consultant - Central Pharmacy

Omnicell Professional Services, Consulting Services Consultant What we’re looking for :

We are looking for Professional Services Consulting Services Consultant who is eager to build a career path in a fast-paced, innovative technology company making healthcare better for all.

Omnicell’s culture of purpose, community and learning contributes to the collective impact on our customer experience. Our mission is to enhance clinical outcomes in the healthcare setting while delivering solution-oriented services with a focus on intelligent technology that is data-driven and guides pharmacy automation.

Your opportunity

Most of your time will be spent with our customers helping guide pharmacy automation and improve business outcomes while working in parallel with cross-functional teams.

We will look to you to provide experiences that compel our customers to partner with us. You will advise customers on workflows that optimize medication management to create safer and more efficient ways to manage medications across all care settings.

Your key responsibilities

• Responsible for having a thorough understanding of Omnicell’s products and solutions, advising customers, and resolving technical issues affecting usability.
• Lead design conversations with our customers, establish customer workflows and partnering with our customers to achieve desired outcomes.
• Delegate project tasks to more junior resources while influencing outcomes to meet project timelines.
• Responsible for end-to-end implementations that are multi-product and solutions.
• Assist with resolving customer, project, and consulting issues.
• Represent professional services on-site with customers in the healthcare setting.
• Lead conversations with audiences of all levels to present solutions and explain technical issues.
• Contribute to customer satisfaction and success of project implementations collectively with the project management and technical services team.
• Capable of working with our customers to be care providers most trusted partner while helping clinicians optimize workflows and medication management.

Required knowledge and skills

• Excellent written and verbal communication skills, comfort leading conversations with audiences of all levels to present solutions and the ability to explain technical issues in clear understandable language.
• Delegate project tasks to more junior resources while influencing the adherence to best practices, policies, and procedures.
• Ability to lead discovery meetings to identify and establish customer workflows.
• Ability to identify potential risks (people and technology) that will impact customer relationship and project timelines, develop mitigation strategies.
• Exceptionally high organizational and time management skills.
• Demonstrated application of technology within a cloud-based platform and delivering solutions as a service.
• Actively listening to customers’ needs to design solutions and partnering to deliver the desired outcomes.
• Ability to facilitate in person and virtual meetings with a high level of effectiveness.
• Thorough understanding of Omnicell products and solutions to advise customers on how to accelerate pharmacy performance and improve patient care.
• Solutions Oriented someone who is willing to roll up their sleeves, identify a problem and come to the team with a solution.

To qualify for the role

• Excellent communication and interpersonal skills.
• High level of initiative, ability to work independently and mentor others.
• Proven experience with managing multiple competing priorities while providing quality results.
• Proven experience mentoring peers and bringing others along.
• Experience with multiple end-to-end implementations.
• Life-long learner continuously thriving in a fast-paced innovative technology company.
• Curious Always searching for the why’.
• Excellent skills with Microsoft Office applications including Microsoft Outlook, Word, PowerPoint, and Excel.
• Must be able to travel frequently.
• Must be able to lift / push heavy equipment and have good dexterity for doing routine configuration tasks.

Basic Qualifications

Minimum 3 years’ experience in healthcare setting w / Associates Degree or Professional Healthcare Certification

BA / BS in Healthcare, Project management, Business Admin, Finance, or MIS