Director of IT Operations

Description

Please make sure you read the following details carefully before making any applications.

Do you wake up every morning inspired to solve problems and make a meaningful impact in healthcare? If so, we want to hear from you.

At Innovista Health, we're leading the effort to drive transformative change in healthcare. We are a full-service value-based care and managed service organization that partners with independent providers to help them navigate, succeed, and thrive in value-based care.

Founded in 2013, Innovista Health offers solutions for providers at every point along the continuum of value-based care, ranging from care management, provider / ACO enablement, and quality improvement to performance insights, reporting, and managed administrative / payment services.

While Innovista Health’s main offices are in Oak Brook, IL and Houston, TX, we have remote employees throughout the US.

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Oak Brook, Illinois team. As an on-site contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY

The Director of IT at Innovista Health Solutions is a hands-on technical leader responsible for the day-to-day management and enhancement of the organization’s IT infrastructure.

This includes overseeing IT Support operations, network systems, telephony, call center technologies, and driving strategic initiatives such as cloud migration, ERP integration, and infrastructure development with a focus on Core and Azure platforms.

The role demands a deep technical involvement in network security, system administration, telephony, and call center solutions, alongside active participation in project execution and problem-solving.

DUTIES AND RESPONSIBILITIES :

Network and Infrastructure Management :

• Hands-on management of the organization's network infrastructure, including LAN, WAN, VPN, firewalls, switches, and routers.
• Configure and maintain network protocols (TCP / IP, DNS, DHCP) and routing (static, dynamic) to ensure optimal performance, security, and scalability.
• Implement network monitoring tools and IDS / IPS systems to detect and respond to potential threats in real-time.
• Design and maintain secure site-to-site VPNs and remote access VPN solutions for seamless and secure connectivity.

Telephony and Call Center Technology :

• Oversee and manage telephony systems, including VoIP, SIP trunking, and cloud-based telephony solutions, ensuring reliable communication for all business operations.
• Configure, monitor, and troubleshoot call center technologies, such as ACD (Automatic Call Distribution), IVR (Interactive Voice Response), CTI (Computer Telephony Integration), and workforce management systems.
• Work with vendors to implement and support cloud-based or hybrid call center solutions that optimize customer service delivery and improve call handling performance.
• Implement performance monitoring for call center operations, optimizing call routing, queue management, and agent productivity through technology solutions.

Cloud Infrastructure and Migration :

• Lead hands-on efforts in cloud migration, with a focus on Azure cloud solutions. Design and configure cloud environments for performance, security, and compliance.
• Configure Azure services, such as virtual networks, load balancers, and Azure Active Directory, to support hybrid cloud models.
• Optimize cloud architecture for business applications, ensuring seamless integration with on-premise systems.

ERP and Business Systems :

• Manage and implement ERP systems, providing hands-on expertise in configuring, customizing, and optimizing ERP modules to support business processes.
• Collaborate with internal teams to ensure ERP systems are integrated with telephony and call center systems, providing end-to-end visibility into operations.
• Troubleshoot and resolve ERP system issues, working closely with vendors and stakeholders to ensure business continuity.

Systems and Server Administration :

• Hands-on management of Windows and Linux servers, including installation, maintenance, and optimization of Active Directory, Terminal Servers, and file servers.
• Manage Office365 administration (user management, Exchange, SharePoint), ensuring secure access and functionality for all users.
• Automate system administration tasks using PowerShell, Bash, or Python scripting to improve operational efficiency and reduce manual work.

Vendor and Third-Party Management :

• Work closely with vendors on the implementation and maintenance of network, telephony, and call center systems.
• Manage third-party relationships, ensuring that vendors adhere to service level agreements (SLAs) and provide solutions that align with technical and business requirements.
• Participate in technical validation and testing of third-party solutions, ensuring system performance and compliance with organizational standards.

Project Management and Leadership :

• Lead complex IT projects, from network upgrades to the integration of new telephony and call center systems, ensuring alignment with business goals and timelines.
• Provide hands-on technical leadership to cross-functional teams, ensuring that projects are delivered on time, within scope, and with high-quality results.
• Collaborate with the VP of Operations, CIO, COO, and market leaders to deliver IT solutions that meet evolving customer and stakeholder needs.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience required.
• At least 7-10 years of relevant professional experience including demonstrated IT management experience required and health care or health care related organizations or ancillary insurance products (life, disability and dental) and related critical issues and challenges preferred.
• A minimum of 3 years of responsible leadership experiences in management positions preferred.
• Certifications in Microsoft Azure.
• Cloud based managed server environment preferred.
• Experience with Office365 administration (user management, Exchange, SharePoint), cloud-based telephony (SIP) and fax services, Windows server administration (Active Directory, Terminal server), Linux server administration, VPN (client access and site-to-site), Rackspace-managed server environment preferred.
• Experience with financial services or health care or health care related organizations or ancillary insurance products (life, disability and dental) and related critical issues and challenges preferred.
• Experience with audit and compliance.
• Financial and statistical analytical skills, database development / maintenance skills, and knowledge of computer systems / software applications required.
• Demonstrate excellent organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytic skills when problem solving.
• Proficient in MS Office Applications and ability to learn department and job specific software systems.
• Demonstrate high attention to detail and a high degree of accuracy.
• Able to commit to Innovista’s corporate mission and values.
• Able to switch priorities in a positive and effective manner when directed by Company leadership.
• Able to effectively communicate technical concepts with team members and basic business concepts with team members and internal customers.
• Must be comfortable working with and troubleshooting the Microsoft and Mac OS operating systems.

BENEFITS

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Dental and vision coverage.
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment).
• Employee Assistance Program.
• Discounts and perks on gym memberships, shopping, travel, recreation, and more.

FINANCIAL GROWTH

• A yearly discretionary bonus.
• 401(k) with a company match.
• Rewarding employee referral bonuses.

WORK / LIFE BALANCE

• Generous paid time off policy that increases with tenure.
• Nine paid company holidays + three Diversity Days.
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period).
• Potential to work hybrid or remote and / or create a flexible work schedule (role specific).

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways.
• Continuous education opportunities.
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join.
• Company-wide socials and gatherings.

Dress for Your Day" policy.

An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture.

Benefits may be subjected to an applicable waiting period.

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