VP of Client Services
$200K, plus bonus
The VP of Client Services is responsible for overseeing all aspects of the company’s client services offerings, ensuring the highest level of quality, efficiency, and customer service.
The role will drive the strategic direction of the client service division, identify grow opportunities, and implement initiatives to enhance service delivery.
The VP of Client Services will build, cultivate, and manage long-term customer relationships with key accounts in the company’s portfolio.
- Maintain solid relationships and strong communication with key members at each client, including executive level, to stay abreast of all client needs and developments.
- Stay abreast of industry trends and competitive dynamics to anticipate market shifts and capitalize on new opportunities.
- Prepare and present regular reports, updates, and recommendations to the executive team.
- SUPERVISORY RESPONSIBILITIES : Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.
Travel will be required as needed.
QUALIFICATIONS : or degree preferred or equivalent demonstrable experience.
- Minimum 10+ years’ experience in client services management.
- Proven track record of success in a senior leadership role.
- Previous successful experience managing Fortune1000 accounts.
- Strong strategic planning and business acumen, with the ability to develop and execute innovative strategies to drive business growth and profitability.
- Excellent leadership and team-building skills, with the ability to inspire and motivate teams to achieve their full potential.
- Exceptional communication, interpersonal, and relationship-building skills, with the ability to effectively collaborate with internal and external stakeholders.
- Analytical mindset with the ability to leverage data and metrics to drive informed decision-making and continuous improvement.
- Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities and deadlines.
- Previous experience working with clients in a fast paced, highly complex, deadline-oriented service environment.
- Versatility in meeting the needs of a variety of clients.
- Must be able to travel domestically regularly and as business dictates.
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