Only qualified Call Center / Customer Service candidates located near Nashville, TN area to be considered due to the position requiring an onsite presence
Education / Experience :
- High School Diploma or GED required
- 2-3 years customer service-related experience required.
Responsibility level :
Exercises independent judgment with minimal direction from supervisor.
Top 3 Skills you are looking for :
1. Technical Skills
2. Data Entry
3. Professional Skills
Skills :
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
- Strong ability to work independently and manage one''s time (Required)
- Strong ability to accurately document and record customer / client information (Required)
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
- Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
Responsibilities :
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed.
- May be inbound, outbound or a combination of both.
- Typically has a High School diploma and customer service or call center experience.
- Skills, include accurate documentation and excellent interpersonal and communication skills.
Major Job Duties :
- Approve the resolution of customers
- Service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Act as escalation point for clients / customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
Call Center / Customer Service IV
Call center / Customer service representative. Additional responsibilities will include using pivot tables and Vlook-ups within excel to track and sort customer / client information. Position will mainly be responsible for solving customer inquiries, data entry, technical support with a relentless a...
Customer Service (Debit Card) - Temporary Day Shifts
Qualifications Previous 3-6 months customer service or customer support experience preferred Previous 3-6 months call center or office background experience a plus Basic computer skills Quick learner and able to work independently Type 20-25 words per minute accurately Strong phone an...
Sr. Director, Affiliate Customer Service Call Center
Oversee affiliate customer service inbound phone calls, the day-to-day activities, and support staff to ensure productivity and customer service levels are maintained or exceeded. Responsible for achieving Affiliate Customer Service and Operational excellence through a highly collaborative, process ...
Customer Service & Patient Experience Professional
Leaders who are creative, dynamic, and open to creative think-tank sessions to enhance customer service in the field of healthcare. Customer Service and Patient Experience Professional:. Here at Nashville Center, a CareRite Centers Community, we offer thousands of employee perks that range from all-...
CLA 3 , Customer Service Center - Vanderbilt Laboratory Services
Vanderbilt University Medical Center (VUMC) is seeking to hire a Clinical Laboratory Associate (CLA) 3 for the Vanderbilt Laboratory Services (VLS) Customer Service Center. VUMC, Vanderbilt Laboratory Services, Customer Service Center, Metrocenter campus located at 445 Great Circle Road, in Nashvill...
Patient Service Coordinator - Call Center
Key responsibilities are: Handles incoming calls with an exceptional patient experience Schedules appointments for multiple clinics and providers Communicate with clinical teams on patient’s requests Ability to route calls or messages to the appropriate staff/clinic Understands and complies wi...
Medical Technologist Supervisor , Customer Service Center
Vanderbilt University Medical Center (VUMC) is seeking to hire a Diagnostic Laboratories Team Leader (DLTL) "Supervisor", whom will supervise efficient integration and management of the Vanderbilt Laboratory Services, Customer Service Center staff and operations to properly provide laboratory servic...
Medical Lab Scientist 2 - Customer Service Lab (20 hours per week)
The Contact Center Associate uses a "customer service" attitude to enhance patient care by providing clear, accurate, timely, and professional assistance to callers. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, le...
Customer Care Specialist
UHS National Call Center (a UHS company). Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places. CSS) is our customers’ friendly first point of contact by answering all incoming calls from assigned channel...
customer service representative
Position: Customer Service Representative, BNA Business Center. As a representative of BNA Business Center, you will be the first point of contact for our clients, providing top-notch customer service and building strong relationships. We are seeking a Customer Service Representative to join our gro...