Mortgage Operations Training Manager

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners.

Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States.

Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today.

To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, we

• Strive to make every customer interaction a great one.
• Recognize behind every loan is a person or family trusting us to handle a significant financial transaction.
• Work hard and have fun to get the job done.
• Recognize each team member's unique value.
• Encourage ways for our team members to learn, develop, diversify, and grow with Spring EQ
• Promote our team members so they can share their knowledge with others.
• Innovate, innovate, innovate!
• Create and embrace the latest technology.
• Simplify constantly, challenging every process we use to better accomplish our goals.
• Build upon a strong company culture and foster an environment of togetherness, support, and accountability.

The Operations Training Manager is training Spring EQ's Operations Development program which is offered on a frequent basis throughout the year to external candidates who are interested in building an operations career in financial services.

The newly hired team members spend approximately 90-120 days in the Operations program, learning about the home lending industry to enable them to progress to an operations role within the company.

This position is a member of the Operations organization and reports to the executive responsible for that team.

Responsibilities

• Participate in the recruitment process as the program participants are hired and onboarded several times throughout the year.
• Manage the overall experience for entry-level operations professionals by implementing high-quality, cost-effective learning programs on a regular basis.
• Effectively curate and facilitate training programs, seminars, and workshops.
• Subject matter expert on lending industry and operations areas.
• Maintain learning performance feedback.
• Manage virtual and in-person learning opportunities.
• Stays up to date on learning management tools.
• Demonstrate proficiency as a learning experience professional and coach.
• Provide frequent and transparent feedback to the team when observing, participating, facilitating classes as needed.
• Consistent exercise of independent judgment and discretion in matter of significance.
• Model professional successful business characteristics setting the best practice standard for the learners.
• This is a manager role with direct responsibility to supervise and performance manage the staff during their introductory period with the company.

Qualifications

• Bachelor's degree in business preferred.
• Minimum 5 years of experience in Operations required.
• Proven understanding of the home lending industry including first and second lien mortgage and home equity products; licensing and compliance guidelines;

focus on customer service and quality control; and operations techniques in a customer-centric environment.

• Previous experience as an operations trainer preferred.
• Fundamental knowledge of adult learning.
• Strong project management skills to set and manage priorities, resources, goals and initiatives.
• Excellent communication skills required.
• Proven ability to establish working relationships at all levels of the team both internally and externally.
• Strong presentation skills, in person and virtual
• Ability to work self-directed as well as in a collaborative manner on key issues in a fast-paced environment.
• This is an onsite role and requires willingness to travel between two (2) PA and NJ locations.

Benefits

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Credit Union Membership
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.