Overview
Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners.
Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States.
Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today.
To learn more about Spring EQ, visit www.springeq.com.
At Spring EQ, we
- Strive to make every customer interaction a great one.
- Recognize behind every loan is a person or family trusting us to handle a significant financial transaction.
- Work hard and have fun to get the job done.
- Recognize each team member's unique value.
- Encourage ways for our team members to learn, develop, diversify, and grow with Spring EQ
- Promote our team members so they can share their knowledge with others.
- Innovate, innovate, innovate!
- Create and embrace the latest technology.
- Simplify constantly, challenging every process we use to better accomplish our goals.
- Build upon a strong company culture and foster an environment of togetherness, support, and accountability.
The Operations Training Manager is training Spring EQ's Operations Development program which is offered on a frequent basis throughout the year to external candidates who are interested in building an operations career in financial services.
The newly hired team members spend approximately 90-120 days in the Operations program, learning about the home lending industry to enable them to progress to an operations role within the company.
This position is a member of the Operations organization and reports to the executive responsible for that team.
Responsibilities
- Participate in the recruitment process as the program participants are hired and onboarded several times throughout the year.
- Manage the overall experience for entry-level operations professionals by implementing high-quality, cost-effective learning programs on a regular basis.
- Effectively curate and facilitate training programs, seminars, and workshops.
- Subject matter expert on lending industry and operations areas.
- Maintain learning performance feedback.
- Manage virtual and in-person learning opportunities.
- Stays up to date on learning management tools.
- Demonstrate proficiency as a learning experience professional and coach.
- Provide frequent and transparent feedback to the team when observing, participating, facilitating classes as needed.
- Consistent exercise of independent judgment and discretion in matter of significance.
- Model professional successful business characteristics setting the best practice standard for the learners.
- This is a manager role with direct responsibility to supervise and performance manage the staff during their introductory period with the company.
Qualifications
- Bachelor's degree in business preferred.
- Minimum 5 years of experience in Operations required.
- Proven understanding of the home lending industry including first and second lien mortgage and home equity products; licensing and compliance guidelines;
focus on customer service and quality control; and operations techniques in a customer-centric environment.
- Previous experience as an operations trainer preferred.
- Fundamental knowledge of adult learning.
- Strong project management skills to set and manage priorities, resources, goals and initiatives.
- Excellent communication skills required.
- Proven ability to establish working relationships at all levels of the team both internally and externally.
- Strong presentation skills, in person and virtual
- Ability to work self-directed as well as in a collaborative manner on key issues in a fast-paced environment.
- This is an onsite role and requires willingness to travel between two (2) PA and NJ locations.
Benefits
- 401k Company Match
- Commuter Benefits
- Company Holidays
- Credit Union Membership
- Dental Insurance
- Dependent Care Plan
- Disability Insurance
- Employee Assistance Program
- Life Insurance
- Medical Insurance
- Paid Time Off Plan
- Vision Insurance
Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.