Summary
Surgical Care Casco Bay is a busy multi-specialty surgical practice. The Patient Service Representative (PSR) is the first point of contact when a patient enters our practice.
The PSR works alongside a team of physicians, APPs, RNs, PSR’s, MA’s and ANA’s to support the needs of the practice as a whole.
We have a collaborative and supportive team that is excited to welcome a new team member and facilitate their learning of new skills and / or expanding an already established skill set.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education : High school graduate or equivalent preferred.
- License / Certifications : N / A
- Experience : Previous office experience with medical office experience helpful.
- Knowledge and skills in using office equipment.
- Knowledge of customer service concepts and techniques.
- Excellent organizational skills with the ability to accomplish multiple tasks.
- Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
- Strong computer skills.
- Ability to read, understand and follow oral and written instructions.
- Ability to maintain confidentiality.
- Ability to work independently and as a team member with minimal direct supervision.
- Ability to maintain a professional manner even under stressful situations.
Patient Service Representative, Surgical Care Casco Bay
Surgical Care Casco Bay is a busy multi-specialty surgical practice. The Patient Service Representative (PSR) is the first point of contact when a patient enters our practice. Knowledge of customer service concepts and techniques. ...
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