Job Description
Overview :
The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal / external financials, staffing, reporting and system and tools.
Role Objectives :
Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence :
Systems & Tools
Data hierarchy organization and management
Publicis OneTeam OS
Manage rollout of the P1T Operating System within agency and client teams
Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap
Knowledge and use of MediaTools, Mbox / Prisma and of internal tools Lion Box and Altair (for non-media POs)
Day-to-day internal system / technology maintenance and troubleshooting
Process
Create processes for new initiatives
Prepare regular status reports and distribute internally and externally if necessary
Track key project milestones and raise appropriate flags to ensure timely execution of deliverables
Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information
Provide feedback for process improvement and lessons learned as related to assigned tasks
Onboarding
Support a defined and codified welcome process (Infinite Roar) and continue to improve / evolve process of new hire orientation and navigation (i.
e. systems and tools training, client / account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.)
Accountability
Support Client Leadership and Operations teams in the execution of budget management, billing, reconciliation, general reporting and data manipulation, process improvements, and more as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned.
Qualifications
3+ years of related experience
Analytical skills with a foundation in strategic business management
Experienced in implementing new product development or product enhancement projects
Experienced Microsoft Excel user comfortable with pivot tables and formulas relevant to marketing, operations, and finance
General Media Methodology
1-2 years media billing experience
Finance experience, specifically in media, is a plus
High detail and coordination skills required; able to accurately exchange / track with high volumes of data and manage timely status updates with multiple internal and external stakeholders
Exercises discretion when presented with sensitive and / or confidential information (e.g. financial information, personnel information, etc.)
Consistently demonstrates a desire to learn through proactivity and initiative
Solid written and communication skills
Strong critical thinking and problem solving skills
Detail orientated with strong independent project management and time management skills
Demonstrated ability to navigate technology platforms in digital media
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