Computer Desktop Support Technician

Job Description

Link Solutions is seeking a Computer Desktop Support Technician to join our team in Rock Island Arsenal, IL.

• Must be a US Citizen
• Non-remote (relocation incentive available)

The Computer Desktop Support Technician will perform activities related to installing new laptops, desktop computers, and printers.

The Technician will provide technical knowledge and expertise of Windows operating systems, and software installations while providing excellent customer service when replacing assets for users.

The Technician will work with the on-site manager, who will provide a list of responsibilities / tasks on a week-to-week basis.

This is a fully trainable position. Computer knowledge is required.

Job Responsibilities :

• Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.
• Ensure all issues received via email, walk-in, or assigned are responded to via email, phone call, or deskside support
• Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
• Installation of all new computers and the relocation of computers within locations as provided. Install all computer hardware and software to ensure the user is fully functional and operational without errors and preserve the user’s data to be transferred to the new PC.
• Update and maintain the current approved Microsoft Windows OS images and provide feedback, software, and configuration changes.
• Diagnose and repair hardware and software-related issues for computers, network printers and scanners, and mobile devices across unclassified and classified environments.
• Develop, test, and implement new software and patches before release to the general user base.
• Specialized subject matter expertise in one or more areas of the service desk operations.
• Facilitate and set up video teleconference events for end users through CISCO and Microsoft Teams-based systems.
• Provide updates to the team, management, and users regarding the status of current video teleconference events.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• Must be a US Citizen.
• Must have or be able to obtain and maintain a DoD Secret Security Clearance.
• IAT Level I Certification per DoD Directive 8140 (CompTIA A+ CE, CCNA Security Training, CND, Network+ CE, equiveant or higher.)
• One (1+) year or more of directly related experience in systems administration or a similar role.
• Experience with network installations and upgrades.
• Basic troubleshooting of printers, copiers, fax machines, and all-in-one units knowledge.
• Knowledge of Microsoft servers.
• Knowledge / experience with basic network toolsets.
• Computing environment certification in VMware (VCP-DCV) or Cisco (CCNP-DC) within 60 days of hire

Preferred :

• Active T3 security clearance.
• AA / AS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
• Windows Server Update Services (WSUS) servers experience.
• Experience working in a Department of Defense (DoD) environment.
• Experience with Knowledge Management or process creation.
• Ability to organize, prioritize, and meet deadlines.
• Strong written and verbal communication.
• Capable of conveying complex information simplistically.
• Strong critical thinking and problem-solving skills.
• Strong self-starter requiring minimal supervision.
• Able to take proactive measures to prevent future incidents.

Security Clearance :

• US Citizenship is required.
• Background Investigation Requirement : National Agency Check with Local Agency and Credit Checks (ANACI).
• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
• DOD Security Clearance is required (Secret-Level minimum).
• A DOD Interim Security Clearance (Secret-Level minimum) is accepted until full DOD Security Clearance has been granted.

Physical Requirements :

Work may involve sitting or standing for extended periods. The position may require typing and reading from a computer screen.

Must have enough mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.

This may include lifting weight up to thirty (30) pounds, as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA / M / F / D / V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.