Responsibilities
- Answer general inquires related to setup and operation of Precision Aftermarket Solutions
- Build solutions and troubleshoot technical concerns on products and systems using electronic test equipment and the interpretation of fault codes
- Apply procedures and settings related to equipment repairs, preventive maintenance, as well as hydraulic, electrical and application performance
- Adopt the practice of delivering a positive customer / dealer experience by closely working with technical support teams, field sales managers and regional service managers on urgent issue.
- Engage with the right people to troubleshoot the problems to quickly answer technical questions from CNHI dealers, customers, or from CNH field service personnel using personal knowledge, experience, and available reference sources
- Build and maintain Technical Documents and Knowledge Articles for the use of both our customer / technicians in the field and Internal Personnel
- Improve reliability of CNH products
- Train on current agricultural operational developments and evolving field practices through field contacts / visits, attending meetings and working with dealership technicians.
- Other responsibilities assigned to give to the success of the team and company
Qualifications
- Bachelor's Degree or equivalent experience and 3+ years of precision farming or technical experience with mobile equipment; OR
- Associate's Degree or equivalent 5+ years of precision or technical experience with mobile equipment experience; OR
- High school diploma / GED or equivalent experience and 7+ years of precision technical experience with mobile equipment experience.
- At least one year of daily working experience with Microsoft Office products, with experience in Microsoft Dynamics preferred
- Ability to travel domestically 10%
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it.
Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives.
Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.
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