Assistant Front Desk Manager

Description

We are hiring an Assistant Front Office Manager - AC / Element - Downtown Miami !

Responsibilities :

• Be readily available and approachable for all guests.
• Assist associates in understanding guests’ ever-changing needs and expectations and exceed them.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Solicit feedback for continuous improvement.
• Extend professionalism and courtesy to guests at all times.
• Thoroughly understand the service culture. Ensure that all members of your staff understand the same philosophy.
• Respond timely to guest complaints.
• Ensure all team members meet or exceed all hospitality requirements.
• Ensure Continuous Improvement meetings are taking place weekly.
• Create and build an environment that emphasizes motivation, empowerment, and teamwork.
• Be readily available and approachable for all associates.
• Take proactive approaches when dealing with associates concerns.
• Extend professionalism and courtesy to associates at all times.
• Understand AOS / GSS results, developing a game plan to areas in need and expand on the strengths.
• Set clear expectations for the team. Ensure that the team has the capabilities to meet and exceed those expectations.
• Conduct monthly reward programs.
• Communicate and update goals and results with associates.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Motivate and encourage staff to solve guest and associate concerns.
• Ensure orientation for new associates is done in a timely manner.
• Know hotels emergency plan, train and implementation.
• Comply with all corporate accounting procedures.
• Assist in developing hotel budget and capital expenditure plans.
• Utilize budgets to understand financial objectives.
• Develop and communicate selling strategies.
• Oversee all accounting functions.
• Responsible for the operations outlets of hotel. Ensuring all hotel standards are being met.
• Ensure that all audits are completed.
• Provide a safe work environment in compliance with OSHA / MSDS.
• Responsible for implementation of hotel accident prevention programs.
• Perform annual quality audit with GM.
• Ensure a viable key control program is in place.
• Make sure that staffing levels are appropriate to exceed guest expectations.
• Assist Guest Service Manager.
• Understand hotels system inventory and daily selling strategies.
• Ensure that all front desk associates understand hotel-selling strategies.
• Network to uncover new business leads.
• Stay current on local market conditions.
• Ensure property-hiring practices comply with I-9, ADA and EEO requirements.
• Interview and make hiring decision.
• Conduct reviews in a timely manner.
• Promote both Guarantee of Fair Treatment and Open Door policies.
• Maintain current licenses and permits.
• Scheduling of team.
• Carry out all reasonable requests of which you are capable of performing.
• Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.

Benefits :

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical / dental / vision plans, life insurance, ST / LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.