Description
We are hiring an Assistant Front Office Manager - AC / Element - Downtown Miami !
Responsibilities :
- Be readily available and approachable for all guests.
- Assist associates in understanding guests’ ever-changing needs and expectations and exceed them.
- Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
- Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Solicit feedback for continuous improvement.
- Extend professionalism and courtesy to guests at all times.
- Thoroughly understand the service culture. Ensure that all members of your staff understand the same philosophy.
- Respond timely to guest complaints.
- Ensure all team members meet or exceed all hospitality requirements.
- Ensure Continuous Improvement meetings are taking place weekly.
- Create and build an environment that emphasizes motivation, empowerment, and teamwork.
- Be readily available and approachable for all associates.
- Take proactive approaches when dealing with associates concerns.
- Extend professionalism and courtesy to associates at all times.
- Understand AOS / GSS results, developing a game plan to areas in need and expand on the strengths.
- Set clear expectations for the team. Ensure that the team has the capabilities to meet and exceed those expectations.
- Conduct monthly reward programs.
- Communicate and update goals and results with associates.
- Lead by example demonstrating self-confidence, energy and enthusiasm.
- Motivate and encourage staff to solve guest and associate concerns.
- Ensure orientation for new associates is done in a timely manner.
- Know hotels emergency plan, train and implementation.
- Comply with all corporate accounting procedures.
- Assist in developing hotel budget and capital expenditure plans.
- Utilize budgets to understand financial objectives.
- Develop and communicate selling strategies.
- Oversee all accounting functions.
- Responsible for the operations outlets of hotel. Ensuring all hotel standards are being met.
- Ensure that all audits are completed.
- Provide a safe work environment in compliance with OSHA / MSDS.
- Responsible for implementation of hotel accident prevention programs.
- Perform annual quality audit with GM.
- Ensure a viable key control program is in place.
- Make sure that staffing levels are appropriate to exceed guest expectations.
- Assist Guest Service Manager.
- Understand hotels system inventory and daily selling strategies.
- Ensure that all front desk associates understand hotel-selling strategies.
- Network to uncover new business leads.
- Stay current on local market conditions.
- Ensure property-hiring practices comply with I-9, ADA and EEO requirements.
- Interview and make hiring decision.
- Conduct reviews in a timely manner.
- Promote both Guarantee of Fair Treatment and Open Door policies.
- Maintain current licenses and permits.
- Scheduling of team.
- Carry out all reasonable requests of which you are capable of performing.
- Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.
Benefits :
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical / dental / vision plans, life insurance, ST / LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
30+ days ago