Major Responsibilities :
- Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances;
posts payments and updates demographic and insurance information.
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
- Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include : arranging transportation needs, providing directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
- May file, retrieve, and / or deliver patient information and / or records, and completes required forms / documentation.
Licensure, Registration, and / or Certification Required :
None Required.
Education Required :
High School Graduate.
Experience Required :
No experience required.
Knowledge, Skills & Abilities Required :
- Excellent customer service skills.
- Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
- Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
- Training or experience in keyboarding / data entry with an emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
- Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Physical Requirements and Working Conditions :
- Exposed to normal medical office environment, may be exposed to potentially ill patients.
- Must be able to sit for extended periods of time.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may be required to perform other related duties.
Patient Service Representative (PSR) - Lab
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. Gr...
Patient Service Representative Imaging
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. La...
Patient Service Representative - Neurospine Clinic
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. Gr...
Patient Service Representative (Resource Tm - PS)
Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care. Facilitates the flow of patient forms, patient letters, and data per department needs. Schedules patients following established policies and procedures to ensure accuracy. Proacti...
Patient Service Representative
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient. Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary. He...
Patient Service Representative, Urgent Care- As Needed/ Per Diem
Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects co-payment, posts payments, and adds or updates basic patient account i...
Patient Service Representative
Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care. Facilitates the flow of patient forms, patient letters, and data per department needs. Schedules patients following established policies and procedures to ensure accuracy. Proacti...
Patient Service Representative, Walk In and Urgent Care
Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects co-payment, posts payments, and adds or updates basic patient account i...
Patient Service Representative - Family Practice
Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care. Facilitates the flow of patient forms, patient letters, and data per department needs. Schedules patients following established policies and procedures to ensure accuracy. Proacti...
Phlebotomist Patient Services Representative
The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab t...