Job Description
KEY ACCOUNTABILITIES :
1. Interacts and communicates with internal and external customers to enhance the customer experience.
2. Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
3. Schedules patients following established policies and procedures to ensure accuracy.
4. Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
5. Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
6. Facilitates the flow of patient forms, patient letters, and data per department needs.
7. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources / departments.
8. Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.
QUALIFICATIONS :
- High School diploma or GED preferred
- Must be 18 years of age
PHYSICAL DEMANDS :
- Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
- Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK
WORK ENVIRONMENT :
- Normally works in climate controlled office environment
- Frequent sitting with movement throughout office space
- Occasional contact with aggressive and or combative customers
- Use of computers throughout the work day
- Frequent use of keyboard with repetitive motion of hands, wrists, and fingers
Additional $2 / hr. extra allotted for working Float
Shift : Varies as float position so will cover where the needs are for PTO and sick call. May cover Saturdays and Sundays in the Walk-In Clinic if needed.
Primary Location : Float so will vary
Scheduled Weekly Hours :
Scheduled FTE : Location :
Location :
ThedaCare Physicians - Wautoma - Wautoma,Wisconsin
Overtime Exempt :
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