Team Lead (Process Coordination)

MarathonTS is seeking a Team Lead (Process Coordination) to manage a team of data entry contractors assisting U.S. Customs and Border Protection with administrative tasks related to the processing of non-citizens entering through ports of entry.

A successful candidate will have experience managing small to medium-sized teams and understand basic scheduling and time and attendance guidelines.

The Team Lead will be responsible for Process Coordination and Data Entry Contractors working 7 days a week and multiple shifts.

JOB RESPONSIBILITIES :

The Site Lead shall manage and perform the following contractual requirements :

Organize workflow and ensure that employees understand their duties or delegated tasks.

Monitor employee productivity and provide constructive feedback and coaching.

Receive complaints and resolve problems.

Maintain timekeeping and personnel records.

Pass on information from upper management to employees and vice versa.

Prepare and submit performance reports.

The Team Lead will report to the Program Manager and will serve as the liaison between CBP port leadership and Marathon TS / its partners.

BASIC JOB REQUIREMENTS :

Proficient computer skills : Word, Excel, PowerPoint, Teams, SharePoint, Outlook

Strong written and verbal communication skills

Spanish proficiency preferred but not required

U.S. citizenship required

Ability to obtain a CBP Clearance

KEY COMPETENCIES :

Ability to hold others accountable

Attention to detail

Excellent organization and time management skills; ability to meet deadlines

Ability to work independently, set priorities, plan workflow, and take initiative

Strong interpersonal and communication skills to develop effective working relationships with Marathon TS staff and CBP port leadership

Ability to analyze and present data in a meaningful way

Flexible, positive team player; outstanding customer service orientation

Ability to handle difficult situations with poise and tact, maintain confidentiality at all times, and exhibit good judgment

Ability to train others

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities.

Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").