Customer Support Specialist

Job Description

Job Description

Salary : $27-$32 per hour

Join our team as a Customer Support Specialist at Auto-Chlor System - Memphis!

Duties / Responsibilities :

• Proficiency with ERP System(s) and MS Office Suite
• Input and process orders via ERP system according to department guidelines and policies
• Receive customer inquiries and determine parts needed using product manuals
• Set up new account information and resolve customer issues
• Effectively engage with inter-company departments
• Meet quality, productivity, turnaround time, and other expectations
• Review all items generated on order and ensure POs are accurate
• Maintain customer purchase order records
• Review orders and contact customers regarding potential errors or delays
• Maintain good working relationships with contacts at dealership accounts
• Communicate effectively with production, shipping, and receiving teams to ensure orders are processed and shipped correctly
• Proactively manage allocation exceptions for all product lines; liaise between customer service and planning groups
• Work with planning groups to optimize inventory during shortages, including tracking materials from suppliers to distribution centers

Required Skills / Abilities :

• 5-7 years of customer support experience, preferably in a manufacturing environment
• Experience in processing orders
• Experience troubleshooting issues with customers and recommending proper solutions
• Ability to multi-task and work in a deadline-driven environment
• Good organization skills and attention to detail
• Proficiency with MS Office Suite and ERP systems
• Effective verbal and written communication skills

Schedule and Compensation :

• Full-time, in-office position
• Monday-Friday, 8 AM - 5 PM
• $27-$32 per hour, depending on experience and qualifications

Company Overview : Auto-Chlor is a national leader in water, hygiene, and infection prevention solutions and services, serving over 100,000 customer locations across various industries.

With a focus on making operations cleaner, safer, and more efficient, we’re committed to ethical, inclusive practices and cultivating a positive work environment for all employees.

Professional #HP

Company Description

At Auto-Chlor, we deliver solutions to leading brands in the food, healthcare, hospitality, and industrial markets to help make the nation cleaner, safer, and healthier, protecting people and vital resources.

A trusted partner in over 100,000 customer locations, Auto-Chlor is a national leader in water, hygiene and infection prevention solutions and services.

From food, healthcare, hospitality and industrial markets, our 2,500 plus associates help customers optimize the cleanliness, efficiency, safety, sustainability and profitability of their operations in more than 140 local markets within the United States.

As a company, and as individuals, we’re passionate about sharing our time, talent and resources. We use our presence and local insights to positively impact the lives and communities we serve.

ACS supports programs and initiatives that protect people and nature in the communities in which we live and work. At Auto-Chlor, we are driven to uphold ethical, inclusive, and responsible practices wherever we operate.

We respect human rights across all our operations. We cultivate respectful work environments, and work with suppliers that recognize human worth and dignity.

Auto-Chlor is an Equal Opportunity Employer minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.

Company Description

At Auto-Chlor, we deliver solutions to leading brands in the food, healthcare, hospitality, and industrial markets to help make the nation cleaner, safer, and healthier, protecting people and vital resources.

r n r nA trusted partner in over 100,000 customer locations, Auto-Chlor is a national leader in water, hygiene and infection prevention solutions and services.

From food, healthcare, hospitality and industrial markets, our 2,500 plus associates help customers optimize the cleanliness, efficiency, safety, sustainability and profitability of their operations in more than 140 local markets within the United States.

r n r nAs a company, and as individuals, we’re passionate about sharing our time, talent and resources. We use our presence and local insights to positively impact the lives and communities we serve.

ACS supports programs and initiatives that protect people and nature in the communities in which we live and work. At Auto-Chlor, we are driven to uphold ethical, inclusive, and responsible practices wherever we operate.

We respect human rights across all our operations. We cultivate respectful work environments, and work with suppliers that recognize human worth and dignity.

r n r nAuto-Chlor is an Equal Opportunity Employer minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.