Job Description
Job Description
We are in the search for an adept Service Representative in the Insurance Services, H& B field. The role is situated in Rochester, New York, focusing on the Payroll Services industry.
The employment type for this role is a long-term contract position.
Responsibilities :
- Serve as the primary point of contact for customers, ensuring a high level of customer satisfaction.
- Handle customer inquiries and concerns regarding insurance services, providing accurate and prompt responses.
- Process applications for insurance services, ensuring all information is accurate and complete.
- Maintain comprehensive and up-to-date customer records, updating information as necessary.
- Monitor customer accounts, identifying any issues and taking necessary action to resolve them.
- Collaborate with other team members to ensure a smooth and efficient service delivery.
- Continuously enhance knowledge of insurance services to provide accurate information to customers.
- Handle confidential customer information with discretion and in compliance with data protection regulations.
- Use problem-solving skills to address customer inquiries and resolve issues.
- Contribute to the team's overall goals and objectives, actively participating in team meetings and discussions.
- Must possess comprehensive knowledge of the insurance industry, particularly in Health and Benefits (H& B).
- Demonstrable experience in a Service Representative role within the Payroll Services industry.
- Proficient in utilizing payroll and human resources software systems.
- Strong customer service skills and ability to handle client inquiries in a detail oriented and timely manner.
- Ability to interpret and explain insurance policies and procedures to clients.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members at all levels.
- Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision.
- Strong problem-solving skills and ability to make sound decisions.
- Ability to maintain confidentiality and adhere to ethical standards.
- Bachelor's degree in Business Administration, Finance, or a related field is preferred.
- Relevant certifications in Insurance or Payroll Services are a plus.
- Bilingual or multilingual skills are advantageous.
Licensed Insurance Customer Service Representative
Insurance Customer Service Representative. AMG Insurance & Financial Services, Inc. As a key member of our team, you'll provide exceptional customer service to our clients, assisting them with their insurance needs and ensuring their satisfaction. Join our team at AMG Insurance & Financi...
Insurance Customer Service Representative
Bradenton, Florida, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related quest...
Licensed Insurance Customer Service Representative
Insurance Customer Service Representative. AMG Insurance & Financial Services, Inc. As a key member of our team, you'll provide exceptional customer service to our clients, assisting them with their insurance needs and ensuring their satisfaction. Join our team at AMG Insurance & Financial Services,...
SailPoint IdentityIQ Engineer - Remote
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U. Knowledge of web services (REST/SOAP) and API integration. An understanding of business needs and commitment to delivering high-quality, prompt, and efficient service to t...
Technical Services Representative - BES (Midwest)
This position will report to the National Technical Services Manager - Building Envelope Solutions (BES) and is responsible for providing contractors, specifiers, architects, consultants, and sales teams with product knowledge, installation best practices, technical education, and field support. Sup...
Service Partner - Insurance Services, H&B
Responsibilities Cultivates strong relationships with clients and internal and external partners to deliver quality service Proactively identifies opportunities to enhance clients' service experience Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies a...
Patient Services Representative
Patient Services Representative. We provide contract, contract-to-hire, direct hire, and executive search services. Responsible for coordinating service inquiries as well as offering prompt access within the Health Network of Care. Maintains excellence in customer service by being caring, compassion...
Insurance Product Analyst IV - Remote
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U. We are actively hiring for an Insurance Product Analyst IV– Remote. As an Insurance Product Analyst IV, you will be a strategic leader and voice of the results to the broa...
Patient Services Representative I
Customer service in a retail or service environment preferred. ...
Client Service Representative- Financial Firm
Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business. Health insurance – Dental, Vision, Life Insurance, Disability. Are you looking for an opportunity ...