Manager, Recruiting Operations

Manager, Recruiting Programs & Operations

Gartner is growing at double-digit rates, and to do so, Gartner's Recruiting team must hire the best talent to fuel this growth.

The Recruiting Operations team is at the center of powering Gartner's Talent Acquisition machine, by building scalable processes and practices to benefit our global recruiting function.

Come to work every day excited by smart and creative colleagues and the chance to innovate and grow. If you love working with people and making the connection between great talent and company success, we want to connect with you.

About this role :

The Recruiting Programs & Operations Manager will lead and manage an operationally focused program specialist team that supports the Global TA organization.

This role partners closely with Talent Acquisition Leadership, TA Analytics, HRIS, HRIT and HR Ops to fully understand processes, recognize challenges, and develop recruiting strategies aligned with business priorities.

What you'll do :

• Lead and develop a team of Program Specialists to identify and solve business problems focused on achieving TA goals and objectives.
• Oversee Program Specialist team that collaborates with TA associates to translate business requirements into technical specifications with a focus on global consistency, driving efficiency for the end user, and creating a positive candidate experience.
• Create and maintain systems-based processes that drive TA specific business results.
• Participate in and / or project manage testing for TA system enhancements or process changes and lead change management efforts that may include facilitating training and communication.
• Provide ongoing coaching and development to associates through onboarding, training, performance management, career development, and continuous feedback.
• Leverage data to manage performance and identify areas of opportunity.
• Drive innovation by continuously identifying areas of opportunity to enhance team performance.
• Be the primary point of contact for escalation of AskHR Service Now tickets for specialists.
• Ad Hoc projects as requested by leadership.

Who you are :

• A collaborator - not only are you a strong communicator, you are also highly adaptable and thrive on working with a team of cross-functional partners across all business units.
• An educator - you build a relationship with the global TA team to develop workflows and ensure the proper processes are being actioned within our recruiting systems.
• A detail enthusiast - you are able to manage high volume and fast paced processes with attention to detail and prioritization.
• A superuser - you will dive into learning and optimizing Gartner's core recruiting systems.
• A systems enthusiast - you have a real passion for implementing and running a suite of Talent Acquisition technology.
• A people-focused problem solver - you love interacting with people and use strong critical thinking skills to come up with solutions.

You think long-term and map out a clear vision and the plan to get there.

What you'll need :

• 5+ years' experience in Talent Acquisition or Human Resources
• Bachelors' degree preferred, preferably in Human Resources
• Proven ability to attract, lead, motivate and inspire a team.
• Strong problem-solving skills
• Excellent relationship management and collaboration skills, with proven ability to partner, influence and create trust-based, value-added relationships in a global, matrixed environment.
• Demonstrated ability to model, influence and manage team to maintain rigor in process, compliance, systems, and operational expertise in a fast-paced environment preferred.
• Strong technical knowledge and experience with HR systems, particularly Workday and Beamery (CRM system) preferred.
• Strong proficiency in Microsoft Office suite including, Word, PowerPoint, Excel, and Outlook.
• Demonstrated decision-making and problem-solving, with a strong ability to analyze information, weigh options and take initiative to resolve issues effectively.
• Strong written, verbal, and presentation skills; with the ability to communicate concepts concisely and simply to executives and stakeholders.
• Strong attention to detail, research, and troubleshooting skills, with the ability to adapt to change and share best practices.

Who are we?

At Gartner, Inc. (NYSE : IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support 15,000 client enterprises in 90 countries and territories.

We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.

The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.

How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.

This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 92,000 USD - 130,500 USD.

Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates.

We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.

You may request reasonable accommodations by calling Human Resources at + redacted or by sending an email to ApplicantA redacted .

Job Requisition ID : 86302

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