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RESPONSIBILITIES
Provide technical assistance and support to end users on a variety of issues related to computer systems, software, and hardware.
Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Document, track and monitor the problem to ensure a timely resolution.
ESSENTIAL DUTIES
- Provide technical assistance and support for incoming queries to the Service Desk to ensure courteous, timely and effective resolution of end user issues.
- Perform remote fixes at the desktop level including installing and upgrading software and configuring systems and applications.
- Install, modify, and repair computer hardware, software, and peripheral equipment.
- Create, modify and / or terminate user logins.
- Maintain asset inventory; record and track computers / hardware.
- Understanding of IT security, with the ability to identify and manage potential threats.
- Contribute to the evaluation of new solutions and technologies.
- Visit locations as needed to provide onsite technical assistance and / or assist with technology projects.
- Contribute to improvement of security and operational processes.
- Provide excellent service to our end users and customers.
- Perform additional tasks as required.
EDUCATION And / or EXPERIENCE
3+ years of experience in IT Helpdesk support.
BENEFITS
- Affordable employee health Insurance (medical, dental, vision)
- 401K with company match
- Paid holiday and vacation
POSITION TYPE / EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m with a monthly rotating evening and weekend on call schedule.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Occasional overtime and travel (including overnight) may be necessary to accomplish various tasks at remote branches.
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