Position Title: 911 Public Safety Telecommunicator Trainee
Major Function :
The 911 Public Safety Telecommunicator Trainee is a training level position intended for individuals with little or no comparable public safety dispatching experience.
A 911 Public Safety Telecommunicator Trainee who successfully passes the training program and orientation period will advance to 911 Public Safety Telecommunicator, which is the initial full-working level.
Trainee must successfully obtain a State of Florida DOH 911 Public Safety Telecommunicator Certificate, FCIC / NCIC Full Access Certification, 40-Hour Basic Telecommunicator Course Certification, Emergency Medical Dispatch Certification, Emergency Fire Dispatch Certification, and CPR Certification.
Under close direct supervision, the 911 Public Safety Telecommunicator Trainee will receive extensive training, on-the-job instruction, and hands-on training in public safety call taking for law enforcement, fire services, emergency medical, and other services.
Throughout training, trainees are expected to show progressive growth and ability to apply complex rules, procedures, and policies to all work situations.
At the end of training and orientation, trainees must demonstrate and maintain working competence in the full range of law enforcement, fire, and medical call taking functions.
Applicants with substantially comparable public safety telecommunications experience with a State of Florida DOH 911 Public Safety Telecommunicator Certificate, CPR Certification, and having at least one of the following : EMD Certification, EFD Certification, or NCIC / FCIC Full Access Certification;
may be hired as a PST. Applicants must demonstrate proficiency, as detailed below, by the end of the initial orientation period and must have completed a minimum of 6-months of recent PST communications and dispatch experience.
Training and Experience
All candidates must meet the following requirements :
- At least 18 years of age at the time of hire
- Able to legally work in the United States
- Possess a High School diploma or GED Certificate of Completion
- At least one-year of continuous work experience
- Ability to successfully complete all recruitment and selection components including, but not limited to, criminal history background to satisfy Florida Department of Law Enforcement standards for NCIC / FCIC operators, and all pre-employment screenings.
- Ability to successfully complete pre-employment testing (scheduled via 911 Telecommunications after application is received.
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