PUBLIC SAFETY TELECOMMUNICATOR (911 DISPATCHER)

General Description

The Seminole County Sheriff's Office is now accepting applications for the position of PUBLIC SAFETY TELECOMMUNICATOR, a position that performs in the role of a 911 Dispatcher.

The Sheriff's Office offers a competitive benefits package including retirement benefits under the Florida Retirement System (FRS), paid medical / dental / life insurance, generous leave accrual, wellness benefits, education incentives and assistance and eleven (11) paid holidays per year.

This position is responsible for emergency and non-emergency police dispatching services to include receiving and processing telephone complaints, operating teletype systems, and dispatching law enforcement officers to calls for service.

Provides optimum customer service to callers under significant emotional strain and stress. Performs effectively and efficiently in a fast-paced environment.

REQUIRED DOCUMENT Each applicant must complete a . Failure to submit this document will disqualify your application. The waiver must be notarized and submitted with the pre-screen application.

A link for the form has been provided in red above. This position is open until filled.

Typical Duties

Note : Listed functions, duties, responsibilities and skills are not intended to be all-inclusive and the employer reserves the right to assign additional responsibilities as deemed necessary for the operational efficiency of the Sheriff's Office.

• Receives all incoming telephone calls for emergency law enforcement, fire, and rescue services for unincorporated Seminole County and designated cities and routes call to the proper authority, including processing Telecommunication Device for the Deaf (TDD) calls
• Receives incoming non-emergency calls and routes to the proper authority or provides caller with requested information
• Receives complaints over the telephone; secures appropriate information from the caller; refers complaint via computer system to the dispatcher for processing
• Maintains communications with all law enforcement and other emergency units operating within the boundaries of Seminole County
• Monitors, receives and broadcasts calls on multiple radio frequencies; dispatches required units according to established procedure
• Relays information and messages to field personnel as required
• Responds to inquiries from field personnel as to vehicle license tags, driver's license information, vehicle registrations, warrants, names, criminal histories, and special services information such as wrecker services, technicians, and K-9 support
• Enters, retrieves, and cancels information in the County, State, and National computer systems
• Performs routine clerical functions as assigned; maintains various division logs, records, and reports as assigned
• Utilizes cross-reference materials and documents for transmittal of accurate locations
• May serve in the capacity of Communications Training Officer as assigned
• Performs all other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED
• Must be able to type 30 correct words per minute. A typing test is required as part of the pre-screening process
• Must obtain a State of Florida 911 Public Safety Certification within one (1) year
• Must obtain and maintain F / NCIC and CPR certification within six (6) months of employment
• Internal applicants must have completed the Seminole County Sheriff's Office one (1) year probationary period
• Must possess and maintain a valid Florida Driver’s License

Knowledge, Skills, Abilities & Other

Regular and prompt attendance is mandatory in the performance of an employee's duties for this position, to include scheduled work hours, and required training activities, calls for mandatory overtime needs and calls for service during times of an emergency.

• Extensive knowledge of county geography
• Knowledge of telephone answering techniques, radio dispatching policies and procedures
• Knowledge of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority
• Ability to communicate verbally in a distinct, clear, concise, controlled, and pleasant manner in a wide variety of circumstances with good diction in a well-modulated voice
• Ability to type at sufficient speed to accurately complete information for computer aided dispatch system
• Ability to simultaneously communicate, interpret communications, and enter data into a computer terminal with speed and accuracy
• Ability to understand oral and written instructions
• Ability to react quickly and calmly in a variety of life threatening and emergency situations
• Ability to sit for long periods of time
• Ability to wear department issued headset equipment
• Ability to work any shift
• Ability to handle irate and hysterical callers in a calm, courteous, and professional manner
• Ability to work under stress and to exercise discretion and independent judgment in a variety of situations
• Ability to establish and maintain effective working relationships with co-workers, supervisors, and an economically and ethnically diverse general public
30+ days ago