Epicor Business Systems Analyst

GTN Technical Staffing and Consulting is partnering with a client who is responsible for providing outstanding Information Technology services.

We are seeking an experienced Epicor Business Systems Analyst with in-depth knowledge of Epicor and its add-ons, as well as a solid understanding of manufacturing business processes.

The role focuses on delivering solutions that enhance data acquisition and delivery, while collaborating with the business to optimize outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide end-user support for Epicor and associated business products, including Kinetic 2021, DocStar (ECM), MES, CPC, AFR, and Spreadsheet Server.
• Utilize probing questions to accurately assess needs and develop effective actions to meet those requirements.
• Develop computer-generated outputs for reporting data as required by the business.
• Collaborate with the ERP Manager and business teams to improve data flow and movement across the company.
• Coordinate with external partners as needed to deliver effective solutions.
• Respond to end-user requests in a courteous and timely manner; communicate any changes affecting end-users to the business.
• Conduct research to provide documented answers for inquiries about project or request statuses.
• Develop training plans to enhance Epicor knowledge and capabilities among end-users.
• Increase proficiency in product information and problem resolution techniques.
• Manage updates and upgrades, often performing this work after hours; coordinate with subject matter experts to stay current.
• Perform other related duties as assigned.

ESSENTIAL SKILLS AND CHARACTERISTICS

• Preferred knowledge of the converting industry and manufacturing processes.
• Ability to manage difficult situations; responds promptly, professionally, and proactively to customer needs.
• Uses effective communication skills to clarify issues and meets or exceeds customer commitments.
• Strong problem-solving skills : identifies and resolves problems in a timely manner, presenting options and escalating as needed.
• Preferred experience with Epicor 10 / 11 and familiarity with Kinetic 2021.
• Proficient in SQL, SSRS, Application Studio, DMT, BAQs, and BPM; familiarity with all Epicor modules.
• Strong communication skills, including grammar and diction, when interacting via telephone, email, or voicemail.
• Capable of working in a fast-paced, constantly changing environment, multitasking as necessary while maintaining professionalism.

QUALITY STANDARDS

• Ability to define and distinguish between quality standards, requirements, and specifications to meet the customer's specified requirements.
• Ability to read and interpret requirements and appropriately apply them to projects, tasks, or activities.

EDUCATION AND EXPERIENCE

Preferred : Bachelor’s degree or at least 5 years of experience in a Business or Technical Analyst role directly related to Epicor.

This is a Hybrid role in the Greensboro, NC area.