Program Support Specialist

Work together win together : This role reports to the Manager, Program Support for one of Epsilon’s largest automotive OEM clients.

If the following job requirements and experience match your skills, please ensure you apply promptly.

Innovate with purpose :

• Review, validate, correct, and provide feedback on program set-up information, to ensure the information is accurate and conforms to the signed dealer executed agreement.
• Data entry into multiple applications to support client onboarding and ongoing change management activities.
• Follow SOX-approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into and make changes to existing clients.
• Provide assistance to client inquiries on Epsilon’s automotive programs as it relates to onboarding and dealer setup.
• Triage and resolve onboarding and dealer set-up requests, assigning / escalating to the proper department dependent on our documented escalation process.

Important : This is a hybrid-role working at least 2 days per week in the San Diego office. No other locations are to be considered.

We didn’t become an industry leader through corporate stagnation. We’re constantly changing, and we love working with people who share our adaptability and thirst for knowledge.

With new ideas flying around, we thrive on a collaborative spirit. If you want to work for a company that encourages advancement, then come join us!

What You’ll Achieve :

• Epsilon Automotive is one of the fastest-growing channels within Epsilon. There are plenty of opportunities to grow and learn from the best in the industry.
• Work with our Quick Strike and Enrollment teams to support data entry needs.
• During the busy season, there are also opportunities for overtime work.

Who You Are :

• What you’ll bring with you :
• Minimum 1-2 years of data entry or quality control experience.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook required.
• Willingness to work extended hours, if needed.
• Why you might stand out from other talent :
• Previous experience generating reports using prebuilt SQL queries.
• Automotive Experience or Marketing Agency Experience.

Hourly Pay Range : $18.00 - $20.00 / hr.

Additional Information

Epsilon at Our CORE :

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.

For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.

Our Values :

• Act with integrity : We are transparent and have the courage to do the right thing.
• Work together to win together : We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose : We shape the market with big ideas that drive big outcomes.
• Respect all voices : We embrace differences and foster a culture of connection and belonging.
• Empower with accountability : We trust each other to own and deliver on common goals.

Benefits :

• Time to Recharge : Flexible time off (FTO), 14 paid holidays.
• Time to Recover : Paid sick time.
• Family Well-Being : Parental / new child leave, childcare & elder care assistance, adoption assistance.
• Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer.

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