Technical Advisor III, M365 - EDU

Location : Work from anywhere - India

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Here’s what we do and why we do it. We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better.

Find out how we do that here :

How you will contribute to the success of the company

As a member of the M365 Support department, reporting to a Support Lead, working from home, you will provide high-quality technical support by offering the best customer service in the industry to our clients in more than 100 countries worldwide.

You will be responsible for the overall customer experience and take care of technical issues related to our Microsoft products and services, notably Office 365.

Here's what your day-to-day will look like in this role :

• Assist and provide Office 365 technical support by phone or email for M365 enterprise educational customers.
• Lead customers through service configurations & school cycle seasonality.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Provide a very high level of customer service.
• Proactively and comprehensively document customer issues in ticketing systems.
• Carry out all other related tasks per the job’s evolution and departmental needs.

Here's what you need to have and master to get the job :

• 2 to 3 years of experience with Office 365 or Microsoft 365 with some of the following :
• Exchange
• Device management knowledge
• College diploma in computer science (an asset)
• 2 to 3 years of experience in customer service
• Excellent oral and written communication skills in English are essential
• Basic knowledge of Windows applications
• Ability to vulgarize technical concepts
• Fast-learning skills
• Strong problem-solving skills
• Ability to cope with stressful situations

Benefits of working at Sherweb :

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork, and integrity every day.

• A fast-paced work environment that adapts to you
• A friendly and diverse work culture with inclusion and equality at heart of our actions
• State-of-the-art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds
• A flexible total compensation offer
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance
• Considerable growth opportunities
• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
• Last but not least : Sherweblife - a rich calendar of activities that allow us to gather virtually throughout the year

Reasons for the requirement of English :

Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.

J-18808-Ljbffr