- Accountable for end-to-end responsibility of delivery across the departments
- Ensures teams’ understanding of service levels and implements necessary steps to achieve the service levels
- Provides periodic performance management reports to stakeholders on service levels
- Facilitates overall administrative, personnel, technical, and other support as required to successfully perform
- Provides continuous process improvements to enhance the Services provided to end customer, including management of execution of its Continuous Improvement Plan as it relates to this SOWManage on-call support roster for the production support team
- Review engagement status and metrics
- Resolve escalated issues related to operations
- Ensure health checks for the engagement
- Ensure consistent process across all Business areas or system groups
- Should have some understanding of open system technologies such as Java / J2EE, XML, Spring, Struts, Rest APIs, Javascript, ReactJs, Angular JS.
- Cloud migration experience will be plus.
- Coordinate with senior management to ensure optimal governance
- Review and management of KPIs and delivery dashboards, including utilization, service levels, and performance management, quality, and customer experience
- Leading a team of geographically dispersed resources to deliver projects on time and within budget
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence
- Understanding the pipeline of demand and ensure to supply required resources
- Define and establish mechanism to derive and monitor Support and ADM SLA / Metrics
- Define and establish Governance Weekly, Monthly and Executive
- Identify risks and issues, report the same appropriately to customer
- Ensure implementation of appropriate quality processes
- Facilitate communication, coordination and team building activities
KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager
Lead and supervise all aspects of the outsourced License Desk ensuring supplier is held accountable to deliver all contracted services in accordance with the contracted service levels; ensure that the contracted service description meets the requirements for KPMG International for an outsourced Lice...
Systems Modernization and Tech Delivery-Solution Architect-Manager
SummaryPwC’s Cloud Computing and Networking practice helps our clients transform their business through innovative technology solutions and effective IT Service Management. Our diverse client service teams encourages out-of-the-box thinking, problem solving, great team mentality and a curiosity for ...
Service Delivery Manager
Ensures teams’ understanding of service levels and implements necessary steps to achieve the service levels. Review and management of KPIs and delivery dashboards, including utilization, service levels, and performance management, quality, and customer experience. Accountable for end-to-end responsi...
PLS Tech Delivery Sr. Manager (Manufacturing and Quality Experience)
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve ...
Delivery Driver - Sign Up and Start Earning.
S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. ...
Account Delivery Manager
As an Account Delivery Manager (ADM) at Gainwell, you are critical in ensuring the efficient delivery of services to our clients and customers. You partner with the Regional Leader, Account General Manager (AGM), and Account Delivery Leader (ADL) to continuously improve service delivery and exceed o...
Program Manager, Spark Academy
The Salvation Army Midland Division Ferguson Community Empowerment Center is looking for a Program Manager, Spark Academy. Collaborate with the Pathways of Hope Case Manager and Intake Specialist to maintain active enrollment in the program. Implement program schedule and activities that encompass e...
IT Manager, Internal Audit
The Manager, Internal Audit (Digital Audit Leader) reports to the Director of Internal Audit and is responsible for managing Internal Audit (IA) activities to provide independent, objective assurance and consulting services that improve the Company's operations and assist senior management in achiev...
General Manager
We are seeking an experienced and dynamic General Manager to lead our nightclub/bar operations. The General Manager will be responsible for overseeing all aspects of the venue, ensuring smooth and profitable operations, exceptional customer service, and a vibrant atmosphere that attracts and retains...
TRANSCOM IGC - COTS Application Manager
The application manager will be responsible for ensuring that the COTS products are configured, set up and integrated with other systems and data bases. Familiar with software development kit for application portfolio. Work with agile development team to take corrective actions and to build enhancem...