Responsibilities : Client Support and Troubleshooting : Troubleshoot client issues related to ESRI ArcGIS Enterprise application deployment and system architecture Cloud-Based Solutions : Envision, design, and deploy ArcGIS cloud-based web applications and data management strategies for large-scale deployment and management in the Homeland Security community Customer Interaction and Needs Assessment : Become a technical expert of ArcGIS.
Speak confidently with customers about ESRI technology and anticipate customer needs Complex Problem Solving : Solve complex problems with IT infrastructure, application design, development, and user experiences.
Quickly convert customer ideas to minimum-viable-products using the entire ArcGIS suite of tools Tool and Application Development : In-depth experience leveraging ArcGIS Dashboard, Insights, S123, Field Maps, ExB, and WAB.
Write technical design specifications and support documentation Innovation and Technology Adoption : Suggests new technologies and approaches, often demonstrating and championing their use.
Estimate the duration and level of effort of development tasks through collaboration with SME and leads Adaptability : Adaptability in the face of demand change, setbacks, and transitions Requirements : Bachelor's Degree in Geography, Geographic Information Systems (GIS), Computer Science, Earth Sciences, IT-focused discipline, or equivalent work experience2+ years of geospatial solution engineering experience Active Top Secret Security Clearance Ability to troubleshoot client issues related to Esri ArcGIS Enterprise application deployment and system architectureUnderstanding of ArcGIS from an IT context (hardware, storage, security, networking, web services, virtualization, cloud computing)Experience deploying, upgrading, and / or administrating an ArcGIS EnterpriseExperience Operating and Maintaining a multi-machine or single-machine ArcGIS Enterprise Experience with Esri ArcGIS Enterprise and Desktop suite creating maps, performing spatial analysis, and configuring web applications.
Working knowledge of modern web technology including web servers, web browsers, HTTP methods and tools such as browser developer toolsExperience managing the integration of data services and ingests between record-keeping systems and GIS using extract, load, and transform methods Must have strong understanding of geodatabases and underlying DBMS technologyKnowledge of cloud computing concepts and environments, such as Microsoft Azure or Amazon Web Services (AWS)Execute Operating System updates and ArcGIS software updates to mitigate bugsMotivated, highly engaging, and a problem solver Recommended Qualifications : One or more industry-standard IT certificates (Esri, CompTIA, Microsoft, Amazon)Experience providing technical support for a distributed and disconnected ArcGIS Enterprise environmentExperience incorporating real-time information streams with existing GIS data and IT infrastructure Programming experience with Python and JavascriptExperience managing the implementation and documentation of network security requirementsWorking knowledge or experience with cloud computing concepts and environments, such as Microsoft Azure or AWS;
providing application-level technical support within cloud security, cloud architecture and design, troubleshooting, and / or cloud deploymentFamiliarity with Agile and Scrum methods Familiarity with database and web server maintenance Due to the nature of the work we support, all candidates in consideration for this role must be Citizens willing to undergo the government-issued background investigation process.
Ardent is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.