Technical Support Engineer

Technical Support Engineer

POSITION INFORMATION

This position will be a key member of the technical support team. As a member of this team, you will be working with customers and internal support groups to ensure Datalogic’s success.

ROLE MISSION

The Technical Support Engineer will work in a team environment supporting scanner devices and applications for customers, Datalogic Sales, and other customer supporting teams.

KEY RESPONSIBILITIES

Trouble shooting and diagnostic of Datalogic products of all HHS, FRS, Mobile and ID products at level one and specialization where needed.

Work with engineers, R&D and Quality engineers for solutions and remediations to develop and implement solutions for customers.

Find root cause of customer issues and develop solutions.

Work with engineers to produce understandable design and feature documentation for troubleshooting product and application problems and recommendations of product changes.

Support customers remotely over the phone and / or with email written instruction and keeping accurate records in a CRM, (Customer Relationship Management) system.

Support the RMA (Return Material Authorization) team with RMA creation and calling customers.

QUALIFICATIONS / REQUIREMENTS

Education (School / Specialization) Associate degree in computer science, electrical engineering, communications, or relevant experience.

Helpdesk experience is also a plus. 1 to 2 years in a technical environment, optical, mechanical, electrical or software preferred.

Language Fluent English; bilingual communication, Spanish or Portuguese a plus.

Experience Ability to communicate well by phone, email, and chat. Experience with Microsoft office products such as Excel and PowerPoint.

1-2 years in a technical environment, optical, mechanical, electrical or software preferred. Helpdesk experience is also a plus.

LI-EN1

OTHER INFORMATION & SPECIFIC SKILLS

• Excellent communications and interpersonal skills.
• Ability to follow directions and work independently.
• Interfaces (RS232, USB ) a plus.
• Barcode scanners, Computers, POS systems, OPOS, UPOS, JPOS a plu

Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems.

Datalogic can boast over 50 years of history, during which it has achieved unique results : approximately 1.200 patents in multiple jurisdictions;

11 research centers and development (in Italy, USA, China and Vietnam); thousands of prestigious partners and customers deployed over five continents.

The company has grown constantly over the years, thanks to the dedication with which customer needs have always been at the heart of the quality of its products and to the considerable investments in Research & Development, supported by a management capable of looking to the future.

Today, Datalogic Group has approximately 3,000 employees worldwide, distributed in 29 offices, with 11 manufacturing and repair facilities in the USA, Hungary, Slovakia, Italy, China, Vietnam and Australia.

Datalogic S.p.A. is listed on the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI. In 2022, the Datalogic Group made significant strides and concluded the year by generating revenue of approximately €655 million.

The Group is headquartered in Bologna, Italy.

Datalogic USA, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Datalogic USA, Inc. is committed to ensuring an inclusive work environment where all individuals can thrive. We seek to attract, develop, and retain diverse talent who reflect the customers we serve, and we strongly encourage all qualified candidates to apply.